Job Summary

The Room Service Server is responsible for taking and delivering customer's In-Room food and drink orders, serve food and beverages, prepare itemized checks, and accept payments providing the highest quality service while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation.

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Alcohol Awareness Certification (must comply with State regulations)
• Food Handlers certification (must comply with State regulations)
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.

Job Duties & Functions

• Comply at all times with HCW Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.
• Perform opening and closing side work according to HCW Hospitality standards to ensure that guests are served promptly and efficiently.
• Serve guests with all food and beverage requirements in a warm, friendly, courteous and professional manner.
• Ensure that the room service area and Cafe wait station is kept clean and tidy.
• Follow HCW Hospitality's portion control and checking procedures precisely.
• Be familiar with the operation of the P.O.S. system.
• Carry out cashiering functions in closing checks and servicing the guest.
• Follow all state liquor laws.
• Maintain a warm, friendly demeanor at all times.
• Ensure that all hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing.
• Perform other tasks/jobs as assigned by the supervisor or manager.