HCL Technologies is Hiring a GLOBAL OPERATIONS DIRECTOR Near Princeton, NJ
Job Description (Posting). To build and maintain connect relationship with the Client understand clients spend and business landscape to leverage HCLs delivery capability to grow HCLs business from the customer To build a healthy pipeline in terms of EE opportunities in the account and have a healthy opportunity bid to win ratio To create mechanisms processes etc to enable the delivery of an MSD project across various time zones To lead guide engage manage and develop the engagement team To support business development activities to source further business from the existing client along with Account management and Delivery Leadership To guide manage develop and engage the team To ensure the achievement of the delivery goal matrix the tool used to evaluate the people working on the delivery based on the success of the delivery by using appropriate project management and delivery tools, frameworks and processes etc To focus on relationship management with the concerned stakeholders and provide the necessary synergy to ensure alignment with the engagement delivery To provide focus and direction to the program delivery for meeting the strategic intent and satisfaction of the stakeholders To ensure Delivery Governance through creating a facilitative operating environment To lead the business review meeting with the customer and to ensure that customer visits by the client result in generation of additional business for HCL To drive Organizational and Practice initiatives along with the owners of the Initiatives To jointly identify value creation cases and consistently deliver incremental value to customer as agreed and signed off To manage delivery for the account for timeliness and higher CSAT Authority Appoint Program managers Decision on engagement specific requirements Review and take decisions on escalated issues risks Approve Program Charter and Program Management Plans Approve program funding Approve training needs for the engagement Approve resource ramp up requirements Approve procurement of engagement specific tools (1.) To develop strategy and direction for meeting the overall objective. (2.) To drive program implementation, identify and mitigate risks to ensure smooth management of all the programs. (3.) To establish, track and review KPIorMetrics and manage key Program Partners or Stakeholders interest of multiple programs. (4.) To focus on relationship management with the concerned stakeholders and provide the necessary synergy to ensure alignment with the program delivery. Eg: Works closely with other technical advisorsor CTOor CIO in customer organizations and external vendors as required to manage cross-functional prioritization, execution, issueorrisk identification, and resolution (5.) To manage program budget, operations and deliverables for multiple programs by removing roadblocks for smooth program management