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Job Title: Field support Technician/ Desktop Technician
Location: Grand Prairie, TX
Minimum Experience 6-8 Years
Job Description
As a member of the Field Service Operations team, the candidate will provide high quality support with exceptional customer service, technical expertise, and timelines. This position has frequent contact with executive end users, peers, and managers, primarily face-to-face as Deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolve customer problems and support other members of the Site Services department. The candidate will also support (Smart Hands and Eyes) other IT teams including Audio Visual, Network (Date and voice), and Servers.
This senior technician should clearly understand the response and resolution urgency at Executive level and be able to set and manage customer expectations to avoid negative impact on business and customer experience, providing a resolution on a timely fashion including work arounds when needed. A can do and extra mile attitude is a must.
Key roles and responsibilities
· Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
· Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
· Audio Visual support understanding
· Basic level of knowledge on Mac devices
· Perform onsite updates, Configuration changes, or Software installations.
· Provide onsite technical assistance to end users.
· Identifies potential issues that could adversely impact end user experience and follows through on action steps to prevent.
· Provide Hand and Feet support for network and voice devices
Desired Qualifications or relevant experience:
Job Type: Full-time
Salary: $25.00 - $30.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
$53k-67k (estimate)
04/04/2024
08/01/2024