Senior Analyst/Site Supervisor

Location: Frisco, TX (Onsite)

Full Time role

Required Qualifications & Experiences:

- Yrs of experience: 7 - 9

- Education Required: AA / BA

- Broad understanding of data center operations best practices

% travel (Domestic and/or International

Responsibilities:

· Changes to the data center infrastructure

· The placement of new devices in the data center

· Manage the daily data center aspects of hosting refreshes or infrastructure changes

· Partnering with local Facilities team to operate the data center efficiently

· Partnering with site management to ensure BIS policies and procedures followed

· Reporting of KPI metrics to data center management

· Weekend and after business hours work is required to fulfill project installation objectives and milestones

Accountable for:

· Documenting the receipt of goods received

· Monitoring the health of the data center infrastructure

· Daily operation of the ATL (Equinix sites only)

· Daily security walk-throughs of the data center

· Providing first level support on incident tickets

· Providing third level support on incident tickets

· Maintaining inventory of hosted devices

· Ensuring the tickets noted above are worked according to established data center standards and best practices.

· Prioritizing work coming through the Intake queue

· Daily vaulting of tape ejected by ATL and returned from off-site storage (Equinix sites only)

· Ensuring the Intake Queues tickets are completed according to data center standards and practices

· Provides work guidance to junior members of the Data Center Services team.

Consulted on:

· Monitoring of hosted devices by observation

· Providing second level support on incident tickets

Job Type: Full-time

Pay: $32.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 7 years

Schedule:

• 8 hour shift

Ability to Relocate:

• Frisco, TX: Relocate before starting work (Required)

Work Location: In person