Introduction

Do you want to join an organization that invests in you as a(an) Manager of Case Management? At HCA Florida Mercy Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Florida Mercy Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Manager of Case Management like you to be a part of our team.

Job Summary and Qualifications

The Manager for Case Management Services reports to the Case Management Director and is responsible for promoting patient-centered care by coordinating all aspects of hospital based case management for his/her assigned area of responsibility in alignment with the goals of the Case Management Department. The Manager for Case Management is accountable for the overall day-to-day oversight and management of the case management program including coordination, supervision, and administrative oversight of the case management team. The Manager for Case Management functions as an expert clinical practitioner, case management subject-matter expert, resource, advisor and leader for the members of the case management team. The Manager for Case Management supervises and monitors professional and support staff and ensures that effective care coordination and case management practices are consistent with hospital policies, and applicable regulations and guidelines. The Manager for Case Management monitors quality of the interactions, documentation and assessments of the case management staff. The Manager for Case Management coordinates activities that promote quality outcomes and patient throughput while supporting a balance of optimal care and appropriate resource utilization

• Serves as a role model and functions as a clinical resource for staff.
• Supervises and facilitates development of staff and oversees the day-to-day tasks/activities in the department.
• Ensures staff are competent in the use of InterQual to progress the plan of care.
• Works collaboratively and maintains active communication with physicians, nurses, and other members of the interdisciplinary care team to effect timely, appropriate patient management.
• Monitors the quality of CM interactions with patients, families, physicians, and the multidisciplinary team by regularly shadowing staff to ensure clear understanding and adherence to department processes.
• Monitors quality of documentation and assessments by regularly auditing the case managers’ documentation. Participates in clinical performance improvement activities.
• Communicates effectively with patients, family, medical staff, care team members, students, supervisors, and outside contacts.
• Assumes responsibility of the department in the absence of the Director.
• Assumes responsibility for scheduling and staffing of department.
• Assumes responsibility for department education and competencies.
• Completes daily, weekly and monthly reports as assigned by the Director of Case Management.
• Covers staff assignments as needed.
• Seeks ways to control costs without compromising patient safety, quality of care, or the services delivered.
• Adheres to established policy and procedure and standards of care; escalates issues promptly through the established chain of command.
• Demonstrates knowledge of regulatory requirements, HCA Ethics and Compliance policies, and quality initiatives.
• Serves as an advocate for patient's rights, needs, and values; ensures that patients’ ethnic, cultural, or religious values, beliefs, preferences, and needs are considered and aligned.
• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

What qualifications you will need:

• Bachelor’s Degree in Nursing Required
• Currently licensed as a Registered Nurse in the state(s) of practice according to law and regulation.
• 3 years experience in clinical nursing Required
• 2 years case management experience Required
• InterQual experience Preferred
• Certification in Case Management preferred
• Certification in InterQual or IQCI preferred

HCA Florida Mercy Hospital is a 488-bed facility. We are accredited by the Joint Commission and offer a wide range of medical specialties. These specialties include emergency care, heart, and vascular care. We are designated by the Joint Commission as a Primary Stroke Center. Other specialties include maternity and neonatal care. We are a Level II NICU hospital. HCA Florida Mercy Hospital is CARF accredited for inpatient rehabilitation. Our facility offers a Comprehensive Community Cancer Program. This program is accredited by the American College of Surgeons Commission on Cancer. We are affiliated with HCA Florida Healthcare Division. HCA Florida Mercy Hospital is sponsored by the Sisters of St. Joseph of St. Augustine, Florida. We serve as Miami-Dade County’s only Catholic hospital. We follow the Catholic tradition of caring for God’s people and providing spiritual support. We are dedicated to our mission of caring for the physical and spiritual needs of all the people we serve.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Manager of Case Management opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.