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As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.
Primary Duties
This role will have primary responsibility for:
75% - Customer Account Management
25% - Service, Communication and Teamwork
Job Requirements
* Bachelor's degree preferred or combination of related years of college and/or 1 year of customer service/sales experience.
* Basic PC skills; include Microsoft Office suite, and ERP systems.
* Individuals in the position must be results orientated, organized, able to multi-task, work in a fast paced team environment and possess a strong customer-focused attitude: highly personable, accurate, relates well with people, service oriented, and a positive attitude.
* Action oriented and high energy to work in a challenging, changing and flexible environment.
* Ability to prioritize and manage workload to meet customer demands and deadlines.
* Strong communication skills; written, telephone, speaking, reading and listening
* Effective problem solving skills and ability to make decisions independently.
Demonstrates Proficiency in the Following Competencies
* Responsive to change - Adapts quickly to changing circumstances
* Individually responsible for results - Engages in activities and experiences that strengthen contribution to the organization
* Model collaboration and commitment - Focuses on team success before individual success
* Focus on customers - Creates an experience for customers, delights customers by providing exceptional value and service
* Demonstrates operational excellence - Continually looks for new and better ways to achieve results and shows functional/technical proficiency in work
* Demonstrates effective self-management and seeks new challenges that would add value to the organization and personal development.
Physical Environment
* Office environment with a majority of time spent at a desk on the phone and computer
* Hybrid - 2 days remote
Pay is based on several factors including but not limited to education, work experience, certifications, and geographic location.
The salary for this role is $24/hr and up based on experience.In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays. Eligibility may vary.
H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.
H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.
H.B. Fuller is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.Full Time
$44k-57k (estimate)
05/18/2024
07/16/2024
ceohbfuller.com
Saint Paul, MN
<25
The job skills required for Customer Service Agent include Customer Service, Problem Solving, Commitment, Microsoft Office, Customer Satisfaction, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
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Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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