At Haynes Mechanical Systems, we have spent over 56 years building a company that we can be proud of - a company that focuses on working together with our customers to provide solutions to their heating, ventilation, and air conditioning needs.

We are a fast-growing commercial HVAC, building automation, and energy services company. Our culture exemplifies achieving excellence in everything we do.

We are collaborative and work towards the best result for our customers. Our culture is based on four ideals : family-owned, focus on our associates, dedication to our customers, and continuous improvement.

With locations in Denver, Fort Collins, Colorado Springs, and Phoenix we have many opportunities available. Standard work days are M-F.

COMPETITIVE BENEFITS PACKAGE :

• Medical
• Dental
• 401K - Matched
• Paid Time Off
• Paid Holidays
• Gym and Fitness Reimbursement
• Taxi Vouchers
• Company Events
• AND MORE!!

Position Summary :

The Building Automation Dispatcher plays a crucial role in our operations, responsible for efficiently dispatching BAS technicians to customer sites and ensuring seamless workflow coordination.

Essential Duties and Responsibilities :

To excel in this role, the individual will :

• Serve as the primary point of contact for customers seeking service via phone and email, maintaining the Haynes brand image during interactions.
• Engage empathetically with customers experiencing BAS service issues, assuring them of our capability to address their needs.
• Schedule technicians efficiently based on job requirements, technical expertise, proximity, and guidance from the BAS Service Supervisor.
• Create accurate work orders in dispatch software, assign them appropriately, and publish daily schedules by 4 pm the previous workday.
• Ensure daily communication with technicians for updates, schedule adjustments, and communication with the BAS Service Supervisor and customers.
• Monitor technician progress onsite, address additional requirements, and keep the BAS Service Supervisor informed.
• Confirm completion of work orders, including job notes and tasking, and follow up with technicians for corrections if needed.
• Manage workflow for billable service calls and actively participate in internal meetings to enhance customer experience.
• Update dispatch notes to reflect any issues, client requests, or unique contract aspects.
• Inform Contract Admin / BAS Service Supervisor and BAS Project Managers of work progress and any operational issues affecting operations.

Competencies :

To succeed in this position, the individual should demonstrate :

• Strong organizational skills, with a knack for prioritization and detailed note-keeping.
• Effective time management, adept at planning and transitioning between tasks efficiently.
• Proactive initiative, anticipating and responding to unexpected situations.
• A team mindset, balancing team and individual needs while contributing to positive interactions.
• Motivation and alignment with Haynes' vision and values, showing passion in their role.
• Emotional intelligence and excellent communication skills, fostering collaborative relationships.
• Dependability, following instructions, taking responsibility, and completing tasks on time.

Requirements :

• 3 years of Customer Service experience with strong communication skills.
• Previous dispatching experience in the service industry preferred.
• Proficiency with MS Office Suite and company software platforms.

Last updated : 2024-04-27