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Become a part of a contemporary culture that celebrates individuality, creativity, and teamwork! We are redefining the essence of hospitality and are looking for energetic, down-to-earth team players who thrive by making genuine connections, crafting experiences, and fostering good vibes.
HayMax Hotels, based in Aspen, CO, owns and operates boutique hotels in Colorado and Idaho. Our portfolio includes Hotel Ketchum and Tamarack Lodge in Ketchum, as well as our 68-room luxury hotel on the corner of Garmisch and Main Street in Aspen. We embody a fusion of history, culture, and exceptional service. With an authentic and humble take on hospitality, we encourage an approach that is engaging and effortless.
Job Description:
The Reservations Coordinator at HayMax Hotels is a key role in ensuring exceptional guest service and maximizing revenue for the company. Based in Ketchum ID, the Reservations Coordinator will be responsible for managing reservation inquiries, creating packages, and supporting group reservations for multiple properties. They will also handle wholesale accounts, assist with direct booking initiatives, and ensure accuracy in future reservations and VIP management. The ideal candidate will have a passion for sales and guest service, excellent communication skills, strong attention to detail, and the ability to prioritize and problem-solve in a fast-paced environment. Previous hospitality or sales experience is preferred, along with proficiency in Microsoft Office and the ability to adapt to different software programs. This position offers an opportunity to be part of a modern luxury hospitality culture that values teamwork, individuality, and exceptional guest experiences.
Location: Ketchum, ID
Start Date: ASAP
Employment Type: Full Time, Non-Exempt
Schedule: Varies, must be available to work holidays and weekends
Category: Reservations
Pay Rate: $24-$26/hour commissions
Job Responsibilities:
Conversion of reservation inquiries for the Aspen and Idaho properties, Tamarack Lodge and Hotel Ketchum.
Assist with the creation and development of reservations packages for all hotels.
Support management as directed with executing site tours and with establishing strong community partnerships.
Responsible for managing all wholesale accounts and wholesale billing, including communicating any changes and blackout dates.
Act as the Group Reservations Coordinator for Aspen groups, this includes managing rooming lists, deposits, and billing accuracy. Assist with management of Ketchum groups when Ketchum group reservations coordinator is out of the office.
Support the direct booking initiative from a reservations and front desk standpoint, assisting in converting OTA bookings to direct bookings.
Responsible for auditing all future reservations for accuracy and ensuring guest requests are met. Block rooms in a way to ensure the highest levels of guest satisfaction.
Manage all VIP reporting, VIP reservations, and assist with executing VIP amenities.
Assist in any additional assigned projects and tasks as directed by management.
The duties of this position may change from time to time. HayMax Hotels reserves the right to add or delete duties and responsibilities at their discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Knowledge, Skills and Abilities:
Enthusiasm and passion for hotel sales and guest service; the ability to connect with people over the phone and in person.
Detail oriented; able to produce a high-level volume of work while maintaining consistent accuracy.
Effective oral and written communication skills.
Ability to establish and maintain effective working relationships.
Able to organize work, meet critical deadlines, and follow up on assignments with minimal direction.
Ability to prioritize when dealing with multiple outstanding tasks.
Apply problem solving and creative thinking to difficult situations.
Ability to use sound judgment when in stressful situations.
Knowledge of business telephone etiquette and phone sales techniques.
Correct English usage, including spelling, grammar, punctuation, and vocabulary.
Work Environment / Physical Demands:
Work is generally confined to a standard office environment when on-site
Occasional travel may be required
No unusual physical demands are associated with this position
Education and Experience:?
High School diploma or GED
Hospitality/Sales Experience preferred
Proficiency in Microsoft Office
Able to learn and adapt to different software programs
Benefits:
Annual and Seasonal Bonus Opportunities
Medical/Dental/Vision
Hotel Discounts
IRA Retirement Plan
Paid Vacation, Sick and Volunteer Days
Employee Incentive Programs
Discounted Bus Passes
For more information, contact:
jobs@haymaxhotels.com
970-544-4190
HayMax Hotels is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Full Time
$25k-34k (estimate)
04/16/2024
05/08/2024
haymaxhotels.com
Aspen, CO
<25
The job skills required for Reservations Coordinator include Guest Service, Problem Solving, Microsoft Office, Initiative, Billing, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Reservations Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Reservations Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Reservations Coordinator positions, which can be used as a reference in future career path planning. As a Reservations Coordinator, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservations Coordinator. You can explore the career advancement for a Reservations Coordinator below and select your interested title to get hiring information.