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The iconic Wolfeboro Inn on Lake Winnipesaukee is actively searching for a passionate, organized, and customer-focused Front Office Manager to lead our operations team.
The right candidate will be a hands-on leader, working full shifts interacting with guests directly at the front desk. In this boutique hotel setting, the ideal candidate must be willing and able to participate in daily duties to better the overall success of the team and ultimate satisfaction of the customer. Weekend availability is required.
The Wolfeboro Inn and Wolfe’s Tavern, managed by Hay Creek Hotels, "the Jewel of Lake Winnipesaukee", positioned on the shores of Lake Winnipesaukee in the historic small town of Wolfeboro, NH. It offers 44 lodge-styled guest rooms, a steamship style boat - The Winni’ Belle, and one of the only authentic New England pubs in the Lakes Region. Wolfeboro is a highly seasonal family-friendly summer destination with unlimited outdoor activities and astounding lake views. Visit wolfeboroinn.com and wolfestavern.com for more information. Be sure to Follow @Hay Creek Hotels on Linkedin for future employment updates!
Job Summary:
Directly manage all front desk agents, night auditors, and guest service associates, including recruitment, interviewing, hiring, training, scheduling, evaluating, coaching, disciplining, and motivating of staff. Consistently practice, lead, and train associates on all procedures and service standards.
Perform daily front desk agent duties including; communicate room availability, book and review guest reservations, operating multi-line phone system, check in/out, issuance of guest keys, verifying payment, and coordinating bell services.
Lead staff by professionally handling escalated guest complaints, problem-solving, and follow up with all guest complaints, maintenance issues, and safety concerns.
Have a thorough knowledge of local amenities, hotel services, shopping, dining, entertainment, and travel directions. Have full knowledge of all parking options, guest charges, and fees. Working knowledge of all rates, packages, and booking restrictions.
Supervise all cash and accounting practices performed at the front desk.
Maximize Yield Management. Oversee and manage forecast, schedule, and reservation transaction reports daily. Manage and maintain all third-party reservation sites and rates offered.
Work closely with Sales department to develop creative packages and promotions to maximize sales and overall guest experience. Create personalized amenity options, working with F&B and Marketing team. Work with Corporate Media Manager to ensure promotions are effectively promoted digitally.
Work closely with Housekeeping Manager closely on all in-house room requests, issues, and room status’. Assist with Lost and Found management. Ensure Lost and Found procedures are followed accordingly.
Have an expert working knowledge of hotel property management system (Room Master). Troubleshoot PMS integrations, load rates and packages, ensure all guest service agents are well versed in navigating the system, and verify transactions are posted correctly. Review PMS repots daily.
Hay Creek offers an extensive benefit and incentive package, including;
Required Experience:
Full Time
$52k-76k (estimate)
05/23/2023
05/09/2024
The job skills required for Front Office Manager include Front Office, Guest Service, Customer Service, Scheduling, Coaching, Housekeeping, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
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Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
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Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
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The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
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Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
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New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
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Someone who wants to become a front office manager will need both office and people skills.
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Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
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Someone who wants to become a front office manager will need both office and people skills.
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Step 3: View the best colleges and universities for Front Office Manager.