Treatment Coordinator

Windham Family Dentistry

Windham, NH

*REO Consulting is the recruitment partner of the hiring organization.

Salary: $23-$29/hourly depending on experience

Benefits: Dental, 401k, Vacation, Holiday & Sick Pay

Full-Time | Monday, Tuesday, Thursday 7am – 5pm | Wednesday 7am – 2pm

Progressive, high quality General dental office located in Windham, NH, has an immediate need for a motivated, detail-oriented and experienced Treatment Coordinator to manage patient treatment planning for our practice while providing world-class customer service to our patients and provide exceptional administrative support to our Windham Family Dentistry team. This position plays a crucial role in effectively presenting treatment plans, generating financials, providing a consultative sales approach and scheduling cases of all levels so our valued patients receive the imperative treatment they deserve.

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Act as first point of contact for all patients and ensure exceptional customer service.

· Deliver clear and effective communication and information to patients regarding the recommended treatment plans and facilitate successful closure of related financials.

· Thorough knowledge of Care Credit & other financial options.

· Ability to achieve daily, weekly and monthly production goals.

· Answer incoming calls, receive messages and route calls accordingly.

· Schedule appointments accurately to reflect dentists’ schedule.

· Provide dental insurance verifications, collect and enter insurance payments and review accounts receivables as needed.

· Work with other practices to obtain x-rays, referrals and coordinate patient needs.

· Build positive and productive relationships with referral partners for business growth.

· Follow up with patients to improve satisfaction.

· Maintain up-to-date knowledge about practice services offered.

KNOWLEDGE, SKILLS & ABILITIES:

· Goal-driven and organized self-starter.

· Experience with generating dental financials and consultative sales.

· Proficient in Microsoft Office suite of products.

· Motivated problem solver and highly organized and energetic team player.

· Must be polished and maintain clear and effective communication skills (written and verbal).

· Exceptional customer service skills exuding a positive, optimistic attitude.

· Ability to work collaboratively with colleagues of all levels and build cross-functional relationships.

EDUCATION & EXPERIENCE:

· High school diploma.

· 3 years of dental or medical treatment coordinator experience or previous front-office experience in a dental or medical practice.

· Knowledge of dental terminology.

· Knowledge of dental software (Oryx experience, a plus!)

Job Type: Full-time

Pay: $23.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Paid time off

Healthcare setting:

• Private practice

Schedule:

• Day shift
• No weekends

Application Question(s):

• What top 3 skills make you a successful treatment coordinator?

Experience:

• dental or medical treatment coordinator: 3 years (Preferred)
• dental front office administrative: 3 years (Preferred)

Ability to Commute:

• Windham, NH 03087 (Required)

Work Location: In person