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Service Operations Manager
$110k-138k (estimate)
Full Time 2 Months Ago
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Hawthorne Machinery Co. is Hiring a Service Operations Manager Near Kahului, HI

Overview

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

We are currently seeking talented individuals for our Parts Counter Sales Representative position!

Here is some of what you’ll do…

POSITION SUMMARY: Under the general direction of the General Manager, the Service Operations Manager accomplishes the departmental goals by developing and helping to implement strategies to improve customer loyalty, operational efficiency and profitability. The Service Operations Manager works closely with the service managers, EH&S team and Caterpillar representatives to accomplish positive results.

Responsibilities

ESSENTIAL FUNCTIONS:

  • Reviews reports on a routine basis to identify areas of improvement necessary to meet operational goals.
  • Uses all necessary resources to improve customer loyalty.
  • Champions identified Caterpillar initiatives and works with operations groups to implement, where appropriate.
  • Works closely with the EH&S team to assist in maintaining a strong safety culture.
  • Works closely with all operations managers to identify and implement process improvements.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
  • Contributes to team effort by accomplishing related results as needed.
  • Qualifications

    EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

  • Must have a high school diploma or equivalent, or three to seven years’ related experience and/or training; or equivalent combination of education and experience.
  • Must have at least three years’ experience working in a service shop and/or parts department.
  • Must have five years of progressive experience in a management position.
  • Must have a valid driver’s license with a good driving record.
  • PHYSICAL DEMANDS:

  • Walking and moving about on foot often up and down stairs.
  • Handling: Seizes, helps or works with hands.
  • Lifting: Raises or lowers items up to 50 lbs.
  • Reaching: Extends hands and arms in any direction.
  • Stooping: Bends body downward and forward by bending at knees or waist.
  • Standing: Remains in standing position if required to perform various functions of the job.
  • Vision: Read paperwork and records on a computer.
  • Talking: Communications by phone and in person.
  • Sitting: Sits for extended periods of time.
  • ENVIRONMENTAL:

  • Noise: Works in conditions with constant or intermittent noise.
  • Temp/Weather: Works in a service shop environment.
  • Here’s what we Offer…

    • Competitive Compensation
    • A great work environment and culture
    • Career growth and advancement opportunities
    • Training
    • Medical, Dental and Vision plans
    • Medical Video Appointments available
    • Health Savings Account available
    • Paid Time Off (PTO) Pay
    • 401(k) Plan Company Matching
    • Health and Dependent Care Flexible Spending Accounts
    • Life & Accident Insurance
    • Employee Assistance Programs
    • Legal Plan
    • Travel Assistance Plan
    • Wellness Programs
    • Referral Bonus Program
    • Longevity Bonus Program
    • Recognition Programs and much more
    • Hawthorne CAT discounts
    • Boot Reimbursement
    • Tuition Reimbursement
    • Company-Supplied Uniforms
    • Advanced Technical Training
    • Estimated Compensation $100,000 - $130,000 annually

    ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

    Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

    Hawthorne Cat® Participates in E-Verify.

    Job Summary

    JOB TYPE

    Full Time

    SALARY

    $110k-138k (estimate)

    POST DATE

    02/29/2024

    EXPIRATION DATE

    04/16/2024

    WEBSITE

    hps.cc

    HEADQUARTERS

    San Diego, CA

    SIZE

    <25

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