Front Desk Agent - Hawthorn Suites

We are a reputable hotel located in the heart of Texas, renowned for our exceptional service and modern amenities. As a preferred destination for both business and leisure travelers, we strive to provide a welcoming and comfortable environment for our guests. Our team is dedicated to delivering outstanding hospitality and creating memorable experiences for every visitor.

If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you! We are currently seeking a friendly, professional, and detail-oriented Front Desk Agent to join our team and serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. You will help create a pleasant and memorable stay for our guests.

Primary Purpose:

As a Front Desk Agent, you will be the first point of contact for guests, responsible for providing exceptional customer service, efficiently handling guest inquiries and requests, and ensuring a seamless check-in and check-out process. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for creating a welcoming atmosphere for our guests.

Responsibilities:

• Guest Check-in and Check-out: Greet guests with a warm and friendly demeanor, ensuring a positive first impression. Verify their reservation details, and assist them with the check-in and check-out process. Efficiently handle guest check-in and check-out processes.
• Provide accurate and up-to-date information about hotel: amenities, policies, and local attractions.
• Maintain a high standard of personal appearance and grooming, as well as regular attendance in compliance with management standards.
• Welcome all guests approaching the Front Desk in accordance with hotel standards; maintain a friendly and warm demeanor at all times.
• Understand and comply at all times with hotel policies, standards, and regulations.
• Process guest payments (including credit card transactions) following established procedures.
• Maintain accurate records of transactions.
• Obtain all needed information when taking room reservations and enter reservations into the system per procedural standards.
• Maintain a secure and safe environment for guests and colleagues by following established procedures, including monitoring surveillance systems, reporting suspicious activity, and being aware of emergency procedures.
• Collaborate with other departments (including housekeeping and maintenance) to address guest needs and ensure a seamless guest experience.
• Communicate effectively with team members to relay important information and resolve issues promptly.

Job Requirements

Qualifications:

• Previous experience in customer service or hospitality is preferred.
• Strong interpersonal and communication skills.
• Possess a positive and upbeat attitude and a desire to deliver outstanding service.
• Excellent problem-solving abilities and attention to detail.
• Able to work with basic arithmetic functions.
• Exceptional problem-solving skills and attention to detail.
• Proficient computer skills, preferably including knowledge of hotel management systems.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Job Types: must have front desk experience and must be able to work all shifts including night audit.

Salary: $10-$10.50 USD per hour.

Benefits:

• Employee discount

Schedule:

• 8-hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Weekend availability

Required Education:

High school diploma or equivalent required

Desired Prior Experience:

• Microsoft Office: 1 year.
• Customer Service: 1 year.

Work Location: In person.

Job Type: Full-time

Pay: $10.00 - $11.00 per hour

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person