The main function of the Assistant General Manager (AGM) is to assist the General Manager in the daily operation of the hotel, as well as oversee the property in the absence of the General Manager (GM). The Assistant General Manager is responsible for managing the day-to-day operation of the Front Desk, Bar, Breakfast, Housekeeping and Maintenance teams in conjunction with the GM and making sure that all departments run smoothly and efficiently.

Experience with Opera Cloud

ESSENTIAL FUNCTIONS:

AGM Duties and Responsibilities:

- Approach all encounters with guests and employees in a friendly, service-oriented manner.

- Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience.

- Remain readily accessible to guests and employees at all times.

- Make reservations, check-in and check-out guests as needed.

- Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events that may require attention.

- Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.

-Check any meeting room needs and set-ups for cleanliness, proper set and availability.

-Prepare MOD report.

-Maintain effective communications between all hotel departments.

-Act as Front Desk, Breakfast Attendant, Bartender, Housekeeper and problem solver as needed.

-Monitor all no-show charges, research credit card discrepancies and process chargebacks.

-Conduct at routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and also addressing cleanliness issues.

-Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.

-Investigate, report and coordinate all hotel accidents that are employee and guest related.

-Monitor existing S.O.P.’s

-Assist in the selection and continuous training of staff to provide high quality service to guests.

-Inspect guestrooms. Provide feedback to housekeeping and maintenance departments

-Update availability information in the Property Management System as required.

-Assist in evaluating the performance of all employees.

-Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment.

Weight Requirement: Must be able to push, pull, and lift weight limit of 50-60 pounds.

Job Type: Full-time

Pay: From $32,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• On call
• Overnight shift

Education:

• High school or equivalent (Required)

Experience:

• Hotel & Accommodations Concierges: 1 year (Preferred)
• Management: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person