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Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. Because we move quickly and decisively, we maintain a consistent record of fast-paced development. This growth allows our associates to quickly gain valuable experience and develop as professionals. At every level of the business, our associates share a leadership mindset and embrace ownership over their unique responsibilities.
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The DoubleTree by Hilton - Downtown Davenport is currently seeking qualified candidates for the position of Front Desk Agent.
The main responsibilities include: To perform in a pleasant, professional, and efficient manner Front Desk responsibilities achieving timeliness, accuracy of information, and guest satisfaction as required by the brand and Hawkeye Hotels.
Please note***The working schedule is solely based upon the needs of the hotel business, meaning that the hours worked are directly affected by the hotel’s occupancy. ***
Other responsibilities include but are not limited to:
- Provide exceptional guest services and ensure guest satisfaction throughout their stay
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Assist guests with check-in and check-out procedures
- Process payments and maintain accurate records of guest transactions
- Provide information about hotel facilities, services, and local attractions
- Coordinate with other hotel departments to fulfill guest needs and requests
- Perform night audit duties as required
- Maintain a clean and organized front desk area
Skills:
- Strong customer service skills with a focus on guest relations
- Previous experience in the hotel industry is preferred
- Knowledge of night audit procedures is a plus
- Multilingual abilities are highly desirable
- Excellent communication and interpersonal skills
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 24 – 32 per week
Benefits:
Schedule:
Work setting:
Work Location: In person
Part Time
Accommodations
$26k-35k (estimate)
02/23/2024
04/22/2024
hawkeyehotels.com
FORT WAYNE, IN
100 - 200
1982
BRYAN FOSTER
$50M - $200M
Accommodations
Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing hospitality companies in the U.S. We are a family-owned business. For over three decades, we have evolved strengths in hotel development, redevelopment and renovation, construction, investment and management. Today Hawkeye Hotels owns and operates over $750 million in assets and employs over 1500 individuals nationwide. We value long-term collaborations as well as new partnerships. Hawkeye Hotels has maintained relationships with lenders and franchises for over 30 years. Our lasting ...affiliations with leading brands include Marriott, Hilton, Intercontinental and Starwood. Based in Iowa, we take great pride in our Midwest foundation and choose to stay rooted in Iowa hospitality values.
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The job skills required for Guest Service Agent include Customer Service, Guest Service, Leadership, Attention to Detail, Guest Relations, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
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When customers check out, part of a service agent’s job entails totaling their bills.
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Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
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When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
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The agent tabulates the room rate and any telephone or room service charges added during the stay.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
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The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
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Hotel guest agents spend much of their time arranging for services hotel quests request or need.
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Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
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Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
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Step 3: View the best colleges and universities for Guest Service Agent.