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Primary Purpose:
The position is responsible for engaging current/prospective residential customers selling phone, long-distance, internet, video and other digital products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by Hawaiian Telcom, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.
General Duties - Duties include, but are not limited to, the following:
A. Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell. Initiate and obtain sales through lead lists while meeting productivity metrics.
B. Assess customer's entertainment and communication needs, offering solutions or bundles from Hawaiian Telcom. Negotiate products and services offered by Hawaiian Telcom utilizing promotional offers.
C. Effectively multi-task between account management, providing feedback to customer responses, offering solutions, discussing product options, and generating service through multiple ordering systems.
D. Maintain, track, change, and input leads through sales tracking system.
E. Develop and maintain relationships with current customers; follow up by email/phone to show customer appreciate and generate referrals and new leads.
F. Other duties as assigned.
Basic Qualifications
A. Test: Results obtained in standard tests for this position must meet minimum requirements established by the testing program, by the Company, in accordance with Company policy.
B. Physical Demands:
C. Mental Demands:
D. Working Conditions:
E. High School diploma or GED
F. Minimum of (2) years of related work experience preferred.
Pay Range: $17.06 - $30.22
We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers for added security.
Job Type: Full-time
Pay: $17.06 - $30.22 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
$41k-56k (estimate)
04/26/2023
06/05/2024
portal.ehawaii.gov
HONOLULU, HI
15,000 - 50,000
1959
ERIC K YEAMAN
$10B - $50B
The job skills required for Outbound Sales Agent include Customer Service, Products and Services, Problem Solving, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an Outbound Sales Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Outbound Sales Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Outbound Sales Agent positions, which can be used as a reference in future career path planning. As an Outbound Sales Agent, it can be promoted into senior positions as a Contact Center Representative III - Outbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Outbound Sales Agent. You can explore the career advancement for an Outbound Sales Agent below and select your interested title to get hiring information.