You haven't searched anything yet.
JOB / POSITION TITLE : Adoptions Representative
STATUS : Non-Exempt
PRIMARY PURPOSE : Serves as adoptions advisor to facilitate successful matches of people and pets, including off-site adoptions support, retail sales and customer care.
Requires superior customer service and communication skills, ability to multi-task, work under pressure with minimal supervision both individually and within a team, flexible and good natured, the ability to maintain professionalism, maintain composure and compassion in emotionally charged situations, and resolve conflicts effectively.
Reports To : Adoptions Manager
Supervises : Volunteers
Adoptions Advisor. Familiarizes oneself with all animals available for adoption during each shift in order to facilitate thoughtful decision making for potential adopters in selecting a new pet.
Educates about responsible pet ownership and the Humane Society prior to each adoption.
Customer Care. Treats all animals and the public in a professional and efficient manner, servicing customers expeditiously, following up on public requests in a timely manner including returning phone calls, and responds to questions according to established guidelines.
Communicates a positive public image of the organization.
Offsite Adoptions Support. Staffs off-site adoptions events and handles animal selection and transport, and all transactions.
Serves as liaison to corporate partners hosting events such as PETCO and ensures adoptions animals housed are cared for and stocked at all times.
Maintain clean, organized and welcoming environment in retail area.
Organizes and orders supplies with supervisor approval as needed.
Must promote the Society's mission and vision.
OTHER DUTIES / FUNCTIONS :
JOB CONDITIONS :
MENTAL, PHYSICAL, AND COMMUNICATION DEMANDS :
Must have no limitations to prevent handling or working with animals.
QUALIFICATION REQUIREMENTS :
Skills / Knowledge : Must have excellent customer service including verbal, written and computer skills. Must be able to competently perform cash, computer, licensing, and paperwork transactions.
Must be willing to drive company vehicles including animal transport trucks.
The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification.
It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job.
Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Last updated : 2024-04-23
Full Time
Civic & Environmental Advocacy
$33k-46k (estimate)
04/25/2024
07/23/2024
hawaiianhumane.org
HONOLULU, HI
50 - 100
1883
PAMELA BURNS
$10M - $50M
Civic & Environmental Advocacy
Hawaiian Humane Society is an educational and advocacy organization that shelters, protects, rescues, reunites, and rehomes animals. It is Oahu's only open admission shelter that welcomes all animals. Established in 1883, the Society is an independent, local nonprofit not affiliated with or funded by any other organization.