Director of Resident Services

Havenwood of Burnsville is a 135 apartment senior living community. We are seeking a Director of Resident Services to join our well-established and high functioning team. This position is open because the current Director received a promotion. If you have a fun personality and are dedicated to making life great for yourself 

The Director of Resident Servicesis responsible for evaluating residents’ needs, identify and assist them in accessing the available resources within and outside the community to reduce barriers for successful independent living. The Director of Resident Services will ensure a seamless transition between appropriate levels of care offered at the community by building relationships, solving problems, and locating resources for residents transitioning throughout the continuum of care. The Director of Resident Serviceswill also assist residents in facilitating their wellness and healthcare needs while ensuring social integration into the community. Responsible for informing and educating residents on specific programs and activities within the 8-Dimensions of Wellness model including, but not limited to intellectual, occupational, social, environmental, spiritual, emotional, nutritional, and physical aspects of health and wellness to provide as much support as residents need to maintain overall wellness and avoid transitions to higher levels of health services.

The goal is to guide residents, family members and/or caregivers through successful health and wellness transitions to achieve the optimal level of wellbeing and appropriate level of care. The Director of Resident Servicesprovides relational services by building connections with the residents, gaining trust, and providing emotional and psychosocial support through the aging process. The Director of Resident Serviceswill facilitate communication with all key resources and stakeholders.

1. Two or more years of experience working in senior living is preferable along with organizational or management experience with an interdisciplinary approach to care.
2. Strong interpersonal skills including the ability to motivate and encourage residents to achieve maximum independence and quality of life.
3. Ability to problem-solve, make ethical recommendations, define appropriate boundaries and be resolution oriented.
4. Excellent verbal and written communication skills for groups and individuals of different populations including persons with disabilities and Dementia.
5. Effective organizational skills including delegation, managing multiple priorities, time management. 
6. Ability to work collaboratively with community management, internal and external resources/partners and communicate with residents, families, physicians, and staff.