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At Havenly, we believe that everyone deserves a beautiful home they love. Founded in 2014, we've grown into the #1 interior design service in the country.
We're reinventing the way that people design and shop for their homes, making custom furniture and interior design delightful and accessible for all. Although we're headquartered in Denver, we offer both online and in-person services, operating design studios on both coasts and throughout the US.
Alongside our award winning design services, we proudly own and operate some of the best home furnishings brands in the business including Interior Define, The Inside, and The Citizenry. Our family of brands is growing and we’re looking for amazing people to join us on this journey!
Customer delight is our top priority and we’re looking for a driven, articulate, problem solver to help lead our dynamic Customer Experience team. This role is for a Team Lead on the Customer Experience team focused on supporting our family of owned brands. You will lead a team of agents, both onshore and offshore, who provide client order support. You will be responsible for handling escalated issues, reporting on team performance, scheduling, training and developing team members, and ensuring smooth roll-outs of new processes. You will have outstanding leadership and team development skills. You will understand how the details of a consistently evolving process work and be able to both effectively execute against it and effectively train new team members.
If you are passionate about delightful customer experience, efficient operations and have a love for growing and mentoring teams, then this could be the role for you!
As a company, our goal is to make everyone feel good at home. We celebrate our differences and encourage everyone to bring their authentic selves to work each and every day. Throughout the journey of each of our team members, as a company, we take pride in and commit to ensuring that everyone feels valued, heard, welcome and has equal opportunity to thrive. With the above stated, we are committed to cultivating a diverse and inclusive team. We are open to candidates of all backgrounds and encourage you to apply if interested, even if you don’t meet all of the outlined requirements.
Full Time
$83k-120k (estimate)
04/18/2024
06/29/2024
havenly.com
DENVER, CO
<25
2014
DANI MULHEARN
<$5M
Havenly is a convenient, personal and affordable way to redecorate your home room by room. Collaborate with our professional interior designers on our online platform. This is interior design for real people. Get started today: www.havenly.com. A Denver based start-up, Havenly was founded by sisters Lee Mayer and Emily Motayed.