Req ID: 256048

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Development Lead to join our team in King Of Prussia , Pennsylvania (US-PA) , United States (US) .

ServiceNow Development Lead (Onsite)

Job Duties and Responsibilities:

• Lead a team of developers to deliver technical solutions on the Service Now Corporate platform
• Develop, maintain and execute project plans, timelines, and roadmaps
• Collaborate with cross functional teams to understand their business requirements and translate them into technical solutions on the Service Now platform
• Ensure that code is developed and maintained according to best practices and SEI requirements
• Write clear and concise technical documentation
• Oversee the development, testing, deployment and support of Service Now modules, applications and workflows
• Develop and deliver training to users on Service Now functionality
• Ensure that Service Now solutions are properly documented and supported
• Assist in the development/mentorship of other team developers.
• Stay up to date with the latest developments, features and best practices in Service Now, to continually enhance the platform’s capabilities.
• Should have a proven track record of successful platform customizations and implementations.
• Strong understanding of Service Now architecture and development best practices
• Experience with Service Now modules such as Incident Management, Asset Management, Change Management, Service Catalog, Virtual Agents and Performance Analytics
• Experience with configuring Service Now integrations with other applications like Workday, Jira and MS Teams (including APIs)
• Strong analytical and problem-solving skills
• Excellent communication skills, both verbal and written
• Ability to work independently and as part of a team
Service Now Certified System Administrator (CSA), Certified Application Developer (CAD) and ITSM Certified Implementation (CIS-ITSM) certifications

Requirements:

Minimum of 3 years of hands-on experience as a Service Now Developer, with at least 5 years in a leadership role.


Education:

Bachelor's degree in Computer Science, Information Technology, or related field


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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.