We are seeking a local candidate for this role! We would love to see you in our OKC office Tuesday-Thursday to experience our culture!
A Business Development Analyst is part of the Company's Business Development Department and is responsible for business analysis/growth and day-to-day business operations of our subsidiary business. The individual will handle merchandising responsibilities, manage third party marketplace sales channels, and work with internal departments for operational business needs. In the short term, the individual will also help with sales and customer service. In addition, the individual should have an entrepreneurial mindset and be able to offer insights and recommendations to grow and streamline our business, which are backed by logic and/or analysis.
Day in the life of a Business Development Analyst:
1) Business Growth and Analysis:
Ability to make detailed recommendations backed by logic and/or analysis to improve the traffic to our website, increase our customer conversion rate, and to reengage customers.
Understanding of the competitive landscape, what has worked for each competitor, and what may work for our company to grow our business.
Thinking outside the box. Pursuing new growth initiatives which have not been tried in our industry and evaluating the performance of the initiative.
Ability to turn customer feedback from calls, emails, and chat into actionable insights to improve and streamline our business.
Collaborating with the Merchandising team to understand the current market conditions and inventory availability to run promotions.
Assist with various marketing efforts as needed.
2) Business Operations:
Manage inventory and pricing on the company's 150 precious metals listings by collaborating with Product Managers and the Merchandising team. Ensure that the company's product listings are competitive with other dealers and margins are at acceptable levels.
Assist with third party marketplace business operations on eBay and Walmart by submitting deals, monitoring seller metrics, and handling disputes. Familiarity with selling on marketplaces is a plus.
Oversee the day-to-day business operations from order placement/payment, to order fulfillment, to post shipment service. Work cross departmentally as needed with the Operations, Accounting, IT, Marketing and Merchandising departments to handle various customer and business needs.
In the short-term, answer inbound customer calls to provide education and information about ordering, creating accounts and answering questions the customer may have. Respond to customer emails and messages. Assist with answering customer questions through a chat interface.
Manage the company's review score on Apple, Android and Shopper Approved.
Assist in business support for other Business Development initiatives as needed.
APMEX is a multibillion-dollar eCommerce company that is the leader in Precious Metals. Our customers love our selection and service - our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry while small enough to listen to and care about our employees. Without their dedication, APMEX would not continue to be named the Specialty eRetailer by Internet Retailer Magazine! See why APMEX was "Voted as one of the Best Places To Work in Oklahoma!"
The skills we are looking for:
Analytical and Entrepreneurial: Take initiative to provide new ideas and optimization, strong attention to detail, able to analyze data to provide recommendations. Intermediate knowledge of Excel with familiarity with lookups and pivot tables.
Account Management: Focuses on customer service, develops relationships with customers, understands and responds to customer needs.
Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Customer Focus: Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
Listening Skills: Listens attentively to others, asks clarifying questions, actively listens, stays open to other viewpoints, and manages distractions and interruptions.
Education:
Bachelor's degree in finance, Business Administration, Sales or any related field preferred but not required
Experience:
1 to 3 years of experience in a field such as sales, finance or startups is preferred
Experience in data entry, analytics and reporting experience is preferred
Working knowledge of financial products (insurance, securities, mortgages, etc.) preferably investments is helpful
Experience working in collaborative, cross-functional teams; Thrives in entrepreneurial environments with can-do attitude, ability to adjust quickly to evolving priorities and coordinate multiple projects at once
Computer Skills:
Proficient in MS Office
Advanced skill in Microsoft Excel
Fantastic benefits provided by APMEX!
Medical, Dental, and Vision
Short Term Disability & Long-Term Disability
Life Insurance
401K (Company matches!)
Free Lunch every day
Tuition Reimbursement
College Debt Repayment
9 Paid Holidays
Paid Time Off with Sell Back Option
Paid Day off for your Birthday
Paid Volunteer Opportunities
Lunch and Learns
Free Downtown Parking