Join the Hartville Hardware family, where we believe that a contented team provides exceptional customer service. Our commitment to treating individuals with fairness and compassion fosters a positive environment for our valued team members.

HRM Enterprises, Inc. encompasses the largest independent hardware store in the country, a renowned restaurant, an ever-thriving Marketplace, and a sought-after campus drawing guests from both near and far. As a locally owned and operated company, we take pride in leading the markets we serve, driven by a dedicated team that consistently exceeds our guests' expectations. We are dedicated to providing an outstanding workplace, encouraging professional growth and excellence among our team members.

Our Culture and Team Members:
With 82 years of industry experience, our family of businesses continues to thrive. Hartville Hardware, in operation for over 51 years, has earned a reputation as an excellent workplace. Many of our team members have chosen to make a career at the Hardware, with some exceeding 40 years of service. Rather than relying solely on our word, we invite you to speak with our team members directly to learn why they find Hartville Hardware such a gratifying place to work.

Compensation Package:

• Competitive Salary: We offer a competitive base salary commensurate with your skills, experience, and the current market standards.
• Benefits: Comprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your family.
• Paid Time Off: Generous paid time off (PTO) allowance, allowing you to maintain a healthy work-life balance.
• Retirement Planning: 401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional Development: Opportunities for ongoing professional development
• Team Member Discounts: Exclusive discounts on our products/services, fostering a culture of appreciation for our valued team members.
• Wellness Programs: Participation in wellness programs designed to enhance your overall health and well-being.

What We Expect:
We seek professionals who thrive in a collaborative environment of like-minded individuals. Our core values include:

• Go the extra mile to give our guests the best experience
• Assume the best of others
• Earn the loyalty of guests and fellow team members

If you are a compassionate professional who cares deeply about solving guests' problems, we invite you to join our team at Hartville Hardware.

Job Overview: We are seeking a skilled and dedicated Service Technician to join our team. As a Service Technician, you will play a crucial role in maintaining, troubleshooting, and repairing a variety of agricultural and construction equipment. The ideal candidate will possess strong technical skills, a customer-focused mindset, and a passion for ensuring the optimal performance of machinery.

Responsibilities:

• Equipment Maintenance and Repair:
• • Diagnose, inspect, and repair agricultural and construction equipment, including tractors, combines, loaders, and implements.
  • Perform routine maintenance tasks such as oil changes, filter replacements, and fluid checks to ensure equipment longevity and optimal performance.
• Troubleshooting:
• • Utilize diagnostic tools and equipment to identify and address issues promptly.
  • Conduct thorough assessments of mechanical, electrical, and hydraulic systems to determine the root cause of malfunctions.
• Customer Service:
• • Interact with customers to gather information about equipment issues and provide updates on repair progress.
  • Offer guidance and technical support to customers, answering queries and providing recommendations for equipment maintenance.
• Documentation:
• • Maintain accurate and detailed records of all services performed, including parts used, labor hours, and diagnostic findings.
  • Complete service reports and submit them in a timely manner for billing and warranty purposes.
• Parts Management:
• • Collaborate with the parts department to ensure the availability of necessary components for repairs.
  • Communicate effectively with parts personnel to order, receive, and manage inventory levels.
• Safety Compliance:
• • Adhere to safety protocols and guidelines while performing all tasks.
  • Maintain a clean and organized work environment, ensuring the safe operation of tools and equipment.

Qualifications:

• Technical Expertise:
• • Proven experience as a service technician, preferably in the agricultural or construction equipment industry.
  • Strong knowledge of John Deere equipment and systems or Honda or Stihl power equipment.
• Certifications:
• • Relevant certifications in mechanical, electrical, or hydraulic systems are highly desirable.
  • John Deere Service Technician Certification is a plus.
• Customer-Focused:
• • Excellent interpersonal and communication skills.
  • Ability to effectively communicate technical information to customers.
• Problem-Solving Skills:
• • Strong analytical and problem-solving abilities to diagnose and resolve equipment issues.
• Team Player:
• • Collaborative mindset with the ability to work effectively within a team environment.
• Physical Fitness:
• • Ability to lift heavy equipment parts and perform physical tasks associated with equipment maintenance.

Job Particulars

Full Time - up to 45 hours average in peak season or at the direction of management; 40 hours in the off season.

Schedule is Monday-Friday with a rotation of Saturday. Typically, a 7am-430pm shift.
Must be able to lift 50 lbs. continuously.
Able to supply own tools or purchase through the employer at a discount.
Able to take on tasks by themselves with little supervision.
A clean driving record.