Company DescriptionWe are a branded luxury fine jewelry design house located in the heart of downtown Los Angeles. We have been in the business for 67 years and have built our reputation as the premier source for the highest quality designer jewelry.Qualifications • Bachelor’s degree or related industry experience• Ability to build and maintain relationships• Proven excellent customer service• Ability to identify and facilitate issue resolution• Attention to detail and handle multiple tasks simultaneously• Ability to work collaboratively with others• Entrepreneurial spirit• Computer & Web savvy• Great prioritization and organization skills• Knowledge of Microsoft Office Suite• Excellent verbal and written communication skills• GG preferred but not required• At least 1-2 years experience in the jewelry industryAdditional InformationDUTIES & RESPONSIBILITIES• Supervise the fabrication of jewelry from start to finish. • Quality control during each step of the process. Inspects products for defects and quality issues.• Communicate and facilitate orders with overseas factories• Product Development: Research & Development of Trends, Analysis and Merchandising• Assist in creating merchandise mix for trunk/trade shows, sales meet, publicity efforts, celebrity placements, editorials and sales representative’s product lines• Coordinate with Marketing/PR team on all MEMOs to celebrities, publicists, stylists and etc...• Facilitates quality assurance and lead times for production. • Formulate an annual Production timetable• Coordinate all pending merchandise with the vendors• Vendor invoice/ packing slip reconciliation• Supports the division in managing product lines from completion to inventory• Maintains style and item number generation• Answers questions regarding order & memo status of various accounts and attend to problems or complaints from customers on the phone or by written correspondence• Prepares weekly production reports, vendor jobs back-order list and customer back-order list• Assists customers with returns and special orders• Order processing: sales quotes, sales orders, invoices and memos• Shipping, receiving and processing of new and return merchandise• Furnishes shipping and tracking information to retail customers and sales executives as required • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, repairs, invoices and shipments in a courteous and efficient manner• Assist the executives in various duties• Performs all other functions as required by the department