30 Customer Service Manager Jobs in California, MD
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Harris Teeter - Resume & Hiring Events is Hiring a Customer Service Manager Near California, MD
Job Overview:
We are seeking a highly motivated and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for overseeing the daily operations of our customer service department and ensuring that our customers receive exceptional service. This is a leadership role that requires strong communication skills, excellent problem-solving abilities, and a passion for delivering outstanding customer experiences.
Duties:
- Manage and lead a team of customer service representatives
- Develop and implement strategies to improve customer satisfaction and loyalty
- Handle escalated customer inquiries and complaints in a timely and professional manner
- Monitor customer service metrics and implement improvements as needed
- Collaborate with other departments to resolve customer issues and improve processes
- Train and coach customer service representatives on best practices and company policies
- Conduct performance evaluations and provide feedback to team members
- Develop and maintain customer service procedures and guidelines
- Stay up-to-date with industry trends and best practices in customer service
Experience:
- Proven experience in a customer service management role
- Strong knowledge of point-of-sale (POS) systems, store management, inventory control, wireless sales, and retail sales
- Excellent leadership skills with the ability to motivate and inspire a team
- Experience in training development, budgeting, interviewing, and performance management
- Exceptional problem-solving skills with the ability to handle difficult situations calmly and effectively
- Outstanding communication skills, both verbal and written
- A passion for delivering exceptional customer service
We offer competitive compensation packages including benefits such as health insurance, retirement plans, paid time off, and opportunities for career advancement. If you are a dedicated professional with a strong background in customer service management, we would love to hear from you.
Please note that all positions at our company are paid positions. We do not offer unpaid internships or volunteer opportunities.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Experience level:
- 2 years
Work Location: In person
Job Summary
Full Time
$98k-127k (estimate)
05/22/2024
05/24/2024
The job skills required for Customer Service Manager include Customer Service, Leadership, Customer Satisfaction, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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