Responsibilities:
- Manage a team of customer service representatives and ensure excellent customer service is provided
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints
- Monitor customer interactions to ensure quality and adherence to company standards
- Train and coach customer service representatives on best practices and techniques
- Conduct performance evaluations and provide feedback to team members
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Analyze customer feedback and data to identify areas for improvement

Skills:
- Strong organizational skills to effectively manage a team and prioritize tasks
- Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and team members
- Proficiency in math for handling financial transactions and analyzing sales data
- Knowledge of phone etiquette and the ability to handle phone calls in a professional manner
- Administrative skills for managing paperwork, documentation, and record keeping
- Ability to stock inventory and maintain supply levels as needed
- Time management skills to meet deadlines and handle multiple tasks simultaneously

This position requires a candidate who is detail-oriented, customer-focused, and has the ability to lead a team effectively. If you have a passion for providing exceptional customer service and possess the necessary skills, we would love to hear from you. Apply now to join our team as a Customer Service Manager.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years
• 3 years

Ability to Relocate:

• Alexandria, VA 22305: Relocate before starting work (Required)

Work Location: In person