Position Description

Harris County Public Library (HCPL) - History What began in 1921 and the years following as a collection of small libraries housed in stores, post offices and private homes has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems.

• Accepts and processes U.S. passport applications.
• Verify application for proper completion, presentation of documentary evidence of birth in the United States or naturalization, and record the evidence submitted for proof of identity.
• Confirms the submission of necessary supporting materials
• Collects fees; prepares transmittal forms and envelopes for mail
• Prepares cash and credit card receipts documentation.
• Stays up-to-date on passport application procedures
• Answers informational and directional questions about passport applications
• Addresses and resolves issues or problems related to passports.
• Performs passport desk opening and closing procedures and participates in general library opening and closing procedures.
• Maintains records per the library's and the U.S. government's retention policies, passport files, and supplies.
• Tracks, compiles, and submits passport statistics.
• Maintains supply of passport-related printed materials for public distribution.
• Provide circulation services tasks and support programs
• Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events
• Basic reference service in the library and during outreach events
• Attend staff meetings and activities and actively serve on committees
• Other duties as assigned

Requirements

Education:

• One (1) year of customer service experience

• Must meet the U.S. Department of State – Bureau of Consular Affairs requirements to perform Passport Application Agent duties:
• Be at least 18 years of age
• Be a U.S. citizen or U.S. national
• Become a permanent full-time or part-time employee (not temporary, contractual, ad hoc, or volunteer)
• Are not on parole or probation related to any federal, state, or local felony or misdemeanor related to breach of trust or moral turpitude (i.e., embezzlement, document fraud, drug offense, or dishonesty carrying out a responsibility involving public trust)
• Are not presently under indictment for any federal, state, or local felony or misdemeanor related to breach of trust or moral turpitude
• Are free of any federal, state, or local felony convictions or misdemeanor convictions related to breach of trust or moral turpitude

• Knowledge of administrative and clerical procedures and systems
• Ability to make judgments and decision-making skills.
• Ability to apply critical thinking skills such as logic and inductive or deductive reasoning to analyze problems, identify alternative solutions, and implement plans supporting goals.
• Time management skills, including the ability to manage the time of others.
• Knowledge of standard practices for providing customer services in libraries.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills (verbal & written)
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
• Ability to work well with public and staff members
• Proficient with Social Media (Facebook, Twitter, Instagram, etc.)
• Proficient with the Internet and Office 365
• Must use your personal mobile device for our Multifactor Authentication process

NOTE:Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Language:

• Bilingual (preferred)

General Information

Position Type and Typical Hours of Work:

• Full-Time | Regular – 40 hours a week
• Typical shifts are Day, Evening, Night Weekends, etc.
• May require attending meetings, council sessions, or after-hours events and off-site meetings.

• $16.76 Per Hour
• Paid Biweekly

• This job typically operates in a professional office environment with overhead lighting and long periods of screen time.
• Daily use of a computer, keyboard, copier, scanner, printer, calculator, phone (desk and cell).
• Daily use of software programs, including Microsoft Office Suite, Outlook, Word, Excel, and GPS.
• At times, work may be performed in an outdoor environment and may have possible exposure to inclement weather or various temperature changes.
• Driving: Available and reliable transportation for work-related duties.

• Sitting for long periods; light physical activity that may include walking, standing, stooping, bending, reaching, lifting, and carrying.
  Ability to lift, carry, and exert up to 25 pounds. Occasionally lifts, carries, and exerts up to 40 pounds.

• Reports to Positions: Branch Manager, Assistant Branch Manager, or Library Technician Supervisor
• Supervises Positions: None

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-term disability
• Employee Assistance Program
• Ten (10) days of vacation each year for the first five (5) years of service
  • Accrual rates increase based on years of service
• Eleven (11) County-observed holidays and one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan