The TCSR is involved in the day-to-day operations of the technical phone support of customer OBIX system; identifying and resolving customer’s technical issues in a timely and appropriate manner.

The TCSR delivers a high level of customer service and satisfaction; works well in a team environment and can effectively prioritize and balance a demanding workload.

The TCSR participates in an on-call and shift rotation and demonstrates the ability to work well with a minimal amount of supervision.

Primary Responsibilities :

• Manage difficult or emotional customer situations. Respond promptly to customer needs; solicit customer feedback to improve service.
• Gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations.
• Support servers Windows 2008, 2012, 2016
• Supports desktops for Windows 7, Windows 8, Windows 10
• Assist in projects as assigned; communicate changes and progress.
• Complete projects on time.
• Follow policies and procedures.Complete administrative tasks correctly and on time.
• Hardware experience with servers and workstations.
• Experience supporting network infrastructure, Microsoft Active Directory, TCP / IP, DNS, DHCP, WINS, configuring and maintaining anti-virus software, Windows Updates, IIS, Terminal Services
• Familiarity with database software.
• Must be able to write routine reports and correspondence. Must be able to communicate effectively with customers and co-workers.
• Proficient with spreadsheet software and word processing software.
• Ability and willingness for occasional travel is a plus. Must be willing to work overtime when necessary to meet commitments.

Required Qualifications :

• Required Experience : 3 to 5 Year
• Associate degree (A.A.) in a technical field or equivalent from two-year College or technical school. Bachelor’s degree preferred.
• MCP or MCTS certification a must. A certifications are a must. Network certification is a plus.
• Must successfully complete training and certification for proprietary application.
• Experience with
• Experience working in a 24x7 operation.
• Above average ability to interpret, analyze, troubleshoot and resolve technical problems
• Must possess excellent communication skills including verbal, written, and telephone etiquette.
• Strong working knowledge of Windows 7 Pro, Windows 8, and Windows 10 desktop support and maintenance.
• Working knowledge of Windows Server 2008 / 2012 / 2016.
• Must have valid driver’s license and passport.
• Must have reliable transportation.
• Professionalism Must maintain professional demeanor under pressure and treat others with respect and consideration regardless of their status or position.

Salary :

This is an hourly role that is between $20-31 / per hour.

About Us :

Our founder started his career as a customer service technician for a medical software company. In 1996, after gaining fundamental knowledge of that system, and establishing a dedicated customer base, Clinical Computer Systems, Inc. (CCSI) was born.

Over the next several years, with a team of expert coders and experienced OB clinicians, the software platform was rebuilt and renamed to OBIX Perinatal Data System.

We continually incorporate new technologies and industry standards with a high level of patient care and safety in mind.

We understand that no two customers are alike that each relationship needs to be fostered through collaboration. Throughout the entire project and beyond, we will work with you to deliver a solution that aligns with your goals and initiatives.

As a part of Harris Computer’s healthcare vertical, our focus remains dedicated to supporting obstetric professionals as they care for and deliver the best outcome for mom and baby.