Description

JOB TITLE: Rooms Inspector / Housekeeping Supervisor

DEPARTMENT: Operations

SUPERVISOR TITLE: Executive Housekeeping Manager

Job Description/Summary: Responsible for assisting the Executive Housekeeping Manager to maintain the overall cleanliness of the hotel, including rooms and public area. Major responsibilities include ensuring guests are satisfied with hotel cleanliness, responding to guest needs, ensuring safety and security of rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled work force. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for the staff to follow.

ESSENTIAL JOB FUNCTIONS:

Housekeeping Operations:

• Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping, including guest service.
• Assists in administrating guest satisfaction inspection procedures and reports.

• Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.
• Plans room assignments with minimum disruption to guests.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.
• Meets or exceeds hotel guest satisfaction goals.
• Ensures hotel standard and services contribute to the delivery of consistent guest service.

Guest Service:

• Assists in maintaining guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.

• Ensures hotel staff, including all new hires, are trained to meet service standards.
• Develops and maintains incentive programs regarding housekeeping services.
• Can communicate to guests about hotel promotions, local attractions and points of interest.

Human Resources Management:

• Ensures employees know policies, pay procedures, bonus plans, and benefits.
• Helps to develop management talent by acting as a mentor for direct reports.
• Assists in monitoring and maintaining acceptable turnover levels.
• Assists in managing human resources functions, including recruiting, selecting, orientation, training, performance planning and evaluating and pay/reward programs to maintain a skilled, qualified work force.
• Maintains a positive, cooperative work environment between staff and management.
• Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.
• Assists in administrating personnel policies fairly and consistently.
• Resolves employee grievances in a fair and timely way.
• Ensures housekeepers know their responsibilities and supervise them accordingly.

Profit Management:

• Anticipates revenue/cost problems in department.

• Maintains inventory of supplies and ensures staff follows proper inventory/cost control procedures.

Safety and Security:

• Uses ongoing safety training to minimize workers’ compensation claims.
• Understands “Right to Know” laws, which apply to housekeeping supplies and chemicals.
• Recognizes and corrects conditions which may create security, fire or accident hazards.
• Understands and implements hotel’s key control system.
• Tracks and Maintains lost/found items in a secure location.

Additional Responsibilities:

• Any other duties assigned by Supervisor

Qualifications