Harmony Healthcare IT (HHIT) provides technology solutions for healthcare organizations by safeguarding protected clinical information, increasing productivity, and maximizing cash flow. HHIT specializes solely in healthcare technology – driving accessibility, security, efficiency, and quality for our customers who rely on accurate clinical data to provide care for their patients. HHIT is best known for excellence in data extraction, migration and retention of healthcare records ensuring system reliability and data integrity 24/7. HHIT is growing and seeks to add key members to the team to help continue our mission of helping the healthcare system work better for everyone.

HHIT has established core values for the workplace. This helps to maintain a culture of excellence and provides guidance in our daily work.

The Associate Vice President (AVP) of Professional Services directs and oversees customer facing professional services encompassing program/project management and implementation services. The role will ensure programs and projects meet organizational goals and strategies. Assumes the overarching responsibility for supporting organization and leadership in their efforts at overseeing, managing and leveraging the entire life cycle of initiatives to optimally achieve enterprise goals and objectives including integration of strategic and annual planning activities. The AVP of Professional Services oversees the project management process including governance, team leadership, monitoring, prioritization, communication, escalation, and quality controls. Develop, implement, and govern program management processes, dashboards, templates, policies, and metrics.

This position will work closely cross functionally with Sales, Solution Engineering, Data Integration, Product Management and Development, and Client Experience to define and implement standard operating procedures and continuous improvement initiatives. The AVP of Professional Services will be responsible for driving the customer handoff from Sales to ensure a seamless, on-time, on-budget, with high quality results.

Customer Satisfaction: Achieve 95% or higher Customer Satisfaction Rating (CSAT) across all projects for the year.

Revenue Recognition: Ensure timely completion of implementation milestones to achieve annual revenue targets for the year.

Project Management Efficiency: Reduce average project duration by 5% compared to the previous year.

Onboarding Effectiveness: Achieve a 90% retention rate for new team members within the first six months.

Strategic Contribution: Successfully influence product management, quality assurance, cross functional team process improvement through measurable contributions to OKRs and KPIs.