Our mission, here at Landmark Recovery of Knoxville, is to provide evidence-based, individualized treatment in a compassionate, caring, and comfortable environment. Our team believes in empowering each person who walks through our doors. Whether you have a substance use or mental health disorder, we truly believe that you can grow into the best version of yourself.

The Case Manager (CM) is responsible for assisting the Clinical team in coordinating, implementing and executing various patient related affairs to assist the patients while they are in treatment. The CM is responsible for recording and monitoring various communications, activities and interactions of the patients while they are housed in the facility. The CM is responsible for assisting with the overseeing of patients' in their daily schedules within the facilities policies and procedures and in accordance with the standards of the State and Federal Regulations.

Duties/Responsibilities:

· Assist with the supervision of patients' in their daily activities.

· Case Management Initial Assessment

· Daily progress notes

· Daily Department and Cross Departmental communication/Treatment team.

· Daily documentation and facilitating of assignment notes.

· Daily running, documentationand facilitating of an activity and its notes.

· Daily running, documentationand facilitating of group and its notes.

· Works with the therapists to ensure that Discharge planning and Instructions are completed throughout the patient’s treatment and are clear and complete.

· Assists and completes phone calls with patients and any communication with outside providers.

· Conducts assessments of the client's legal, vocational/educational, and basic life needs and facilitates a bridge between the client and community resources to resolve the client's needs or issues.

· Assistance in completing Coordination of Benefits documents.

· Facilitating, recording and completing Family Pre-assessments.

· Assisting and recording of possible discharges, transfers and AMAs (Leaving Against Medical Advice).

· Ensure the patient’s follow clinical schedule.

· Facilitating patient tours of the treatment facilities.

· Redirecting and reporting patient’s if rules are broken

· Seeks corrective criticism and has the ability to evaluate suggestions objectively.

· Maintains acceptable overall attendance.

· Promotes a favorable/positive work atmosphere.

· Attends in-services and educational training as necessary and as assigned.

· Seeks out learning experiences and incorporates new knowledge in practice.

· Maintains flexibility and adaptability to expected and unexpected changes in the work environment.

· Reports personal symptoms of suspected illness of contagious diseases to the Clinical Director.

· Communicate effectively both orally and in writing.

· Independently solve problems and follow through.

· Organize and function independently in an office environment.

· Perform other tasks and duties as assigned.

· Completes all competency assessments as required by the facility.

· Required to maintain certifications up to date including but not limited to: (CPR, Verbal De-Escalation, HIPAA, HIV/AIDS, Infection Control)

Required Skills/Abilities:

· Ability to work as a team member and have management, communication, organizational and interpersonal skills

· Ability to work under stressful conditions and be flexible in relation to department needs

· Knowledge of Joint Commission standards within the Department

· Demonstrates Proficiency in Verbal and written Communication Skills

· Knowledge of State and Federal Statutes Regarding Patient Confidentiality Laws

· Knowledge of Drug Free Workplace Policies

· Knowledge of Workplace Violence

· Knowledge of current technology

· Knowledge of Substance Use Disorder

· Familiar with community resources

Education and Experience:

· 2 years of working with people with behavioral health needs (trauma, mental illness and/or substance abuse)

· Experience in providing services in the mental health or Substance Abuse community

· Experience working on a multidisciplinary team

· Tenacity and ability to think out of the box and work creatively to engage participants

· Knowledge of the criminal justice system and community resources

· Computer literate. Proficient in Microsoft Office applications

· Excellent verbal and written communication skills