We are seeking a friendly and dedicated Customer Service Advisor to join our insurance agency team. As a Customer Service Advisor, you will play a crucial role in building and maintaining strong relationships with our clients by providing exceptional customer service and support. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drives customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims process
• Processes change to existing accounts and policies
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees

Benefits:

• Flexible schedule
• Additional earnings potential
• On-the-job training
• Paid time off
• Simple Plan Matching

Requirements:

• A successful candidate must obtain property & casualty insurance licenses within agreed time of hiring offer (30 Days) & life license (90 days from original hire date)
• Excellent customer service and communication skills
• Friendly and outgoing personality with a genuine desire to help others
• Strong interpersonal skills and the ability to build rapport with clients
• Detail-oriented with excellent organizational and time management abilities
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in using computer applications and customer relationship management (CRM) software
• Previous experience in customer service or a similar role is preferred, but not required

The Harmon Agency is passionate about people and protecting their dreams. Specializing in auto, home, life, commercial, and farm insurance, the Harmon Agency has been recognized among American Family Agencies for excellence in customer service and sales. The agency is looking to expand its outstanding team with the addition of a Customer Service Advisor.
Saint Peter, MN 56082: Reliably commute or planning to relocate before starting work (Required)