Law Firm (Sales) Intake Specialist - Remote-Eligible

Do you look forward to going to work each day? Life's too short to start your day with dread. We want to come to work each day. At our firm, you'll be a part of a team where firm culture is a top priority. We invest in each team member as well as in our firm as a whole. You will work with a team that works collaboratively and creatively, supporting each other's professional growth as we collectively support the clients.

Our mission is to help good people end broken marriages by practicing family law differently, helping clients end marriages in a manner consistent with their core values. The clients deserve better than a process that ends in outright warfare. Divorce can become a transformative period of remarkable growth when focused on the future rather than the past. Clients need to know that they have options when facing a divorce. We help them find a better way that empowers them to enter their next chapter with hope.

If you’re a tried and true salesperson with robust sales experience and a collaborator at heart, let us hear from you. We are seeking the perfect match for a superior, seasoned, compassionate Intake Specialist with at least 5 years of prior experience in selling in the service industry, ideally in a family law firm; experience purely in intake and pre-qualifying leads does not apply to this position.

Compensation: $55,000 - $120,000 yearly including performance bonus

Potential growth opportunities exist for leading and building our sales team as the firm continues to grow.

$55,000 - $120,000 at plan earnings

• Screen and evaluate all potential new client contacts, establishing a compassionate connection that focuses on the client's goals
• Convert qualified potential new clients to firm clients, or secondarily schedule attorney consultations
• Accurately gather detailed, fact-specific information about potential new clients and their situation
• Describe to potential clients the services offered by our firm, our firm's approach, engagement agreement terms, and evergreen retainer accounts
• Accurately capture all potential client intake information in the firm's CRM system
• Continue to follow up with non-converted potential new clients
• Assist attorneys in preparation for consultations
• Assist in answering incoming calls
• Assist with the development of additional resources for potential new clients
• Work collaboratively with other team members to support the firm mission

• Proven sales track record of conversions without shady high-pressure tactics
• Thrives gracefully under pressure in a very demanding environment filled with sales conversations
• Able to connect with others authentically with empathy and compassion
• Able to discreetly handle highly confidential information
• Skilled at recognizing buying signals and overcoming objections
• Adept at working with technology and customer relations management databases
• Able to juggle multiple demands without dropping balls
• Able to effectively communicate our firm's mission with an extraordinary level of client care
• Growth-minded, open to feedback
• Desire to help empower potential clients in order to help them reach their goals

Hargrave Family Law is a boutique family law firm specializing in divorce using collaborative, non-adversarial techniques and creative solutions. We are committed to finding the right solution for each of our unique clients, advocating for them to protect what matters most while never losing sight of their core values.

The particulars on benefits for all full-time positions:

• Paid Holidays (immediate)
• PTO (eligible at 90 days)
• Health Insurance Benefits (eligible at 60 days, partially subsidized)
• Life and AD&D insurance ($10,000) at no cost to employee (eligible at 60 days)
• Dental, Vision, and additional Life, AD&D insurance available at employee cost (eligible at 60 days)
• Long Term and Short Term Disability Insurance benefits (eligible at 180 days, at no cost to employee)
• 401(k) benefits (eligible at 1 year with employer contributions)
• Cell phone reimbursement up to $70/month
• Remote/Hybrid work locations available for most positions