1 LEAD BARISTA - COFFEE BAR Job in Cincinnati, OH

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LEAD BARISTA - COFFEE BAR

Hard Rock International

Cincinnati, OH | Full Time

$22k-27k (estimate)

2 Months Ago

LEAD BARISTA - COFFEE BAR

$22k-27k (estimate)

Full Time | Business Services 2 Months Ago

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Hard Rock International is Hiring a LEAD BARISTA - COFFEE BAR Near Cincinnati, OH

Overview:

The Lead Barista is responsible for providing an exceptional guest experience by providing prompt service, quality beverages and products, and maintain a clean and comfortable environment. The lead Barista adheres to guiding Principles as well as Hard Rocks Amplified Service Standards.

Responsibilities:

Anticipate guest and store needs by constantly evaluating the environment and guest cues.
Work as lead for guest and team member situations as needed.
Maintain a calm demeanor during high volume periods.
Provide quality beverages and food products consistently to all guests by adhering to all recipes and presentation standards.
Deliver legendary customer service to all guest by acting with the guest always comes first attitude and connecting with the guest.
Responsible for maintaining a clean environment for the guests.
Follow all Cash handling policies as outline in the Cash handling Policy and Procedures.
Responsible for quality, consistency, and presentation of all products in the store.
Ensures prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
Other duties as assigned.

Qualifications:

Able to work a varied work schedule to include nights, weekends, and holidays.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Must be able to provide excellent customer service
High School diploma or equivalent required
Minimum one (1) year customer service experience
Some Supervisory experience helpful

ADDITIONAL REQUIREMENTS:

Follow all Hard Rock Policy and Procedures.
Maintain Regular and Punctual attendance.
Available to work any shift.
Perform different task throughout the shift as directed by supervisor/ Manager.

WORK ENVIRONMENT:

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

DISCLAIMER:

This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.