1 ASST MANAGER - CASINO PUBLIC SPACE Job in Cincinnati, OH

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ASST MANAGER - CASINO PUBLIC SPACE

Hard Rock International

Cincinnati, OH | Full Time

$54k-68k (estimate)

1 Week Ago

ASST MANAGER - CASINO PUBLIC SPACE

$54k-68k (estimate)

Full Time | Business Services 1 Week Ago

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Hard Rock International is Hiring an ASST MANAGER - CASINO PUBLIC SPACE Near Cincinnati, OH

Overview:

POSITION SUMMARY:

Under the supervision of the Manager of EVS, the incumbent in this position is responsible for smooth and efficient cleaning operations in public areas and top-quality guest service.

Responsibilities:

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.
Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.
Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.
Recommends adjustments to departmental procedures to more effectively service the guest.
Resolves problem situations to ensure total guest satisfaction.
Prepares daily reports and promotes effective communication both internally and with other departments.
Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
Resolve guest problems/requests to ensure total customer satisfaction.
Attend and participate in meetings, completing follow-up as assigned.
Perform work regularly and predictably.
Perform other duties as assigned.

Attend seminars when needed.

Qualifications:

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 2 to 3 years of housekeeping, custodial, or janitorial supervisory experience. An Associate’s Degree preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Must obtain and maintain valid licenses / certifications per Federal, State, and Virginia Lottery regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least twenty-one (21) years of age.

KNOWLEDGE OF: