The Assistant Manager oversees aspects of managing the Brick’d to project Hard Rock’s high standards of service and professional hospitality at all times and to ensure guests are provided with an authentic experience that rocks.

• Accomplish F&B objectives by contributing to strategic planning processes with Manager of F&B.
• Work with the Manager of F&B to develop and implement project plans and priorities that support the current and future direction of Hard Rock.
• Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables to ensure guests receive amplified service.
• Develop, implement and evaluate training and performance management program.
• Train, supervise, coach, and counsel staff. Participate in the induction of new staff members to Hard Rock culture.
• Conduct meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunities, special events, etc.
• Respond and seek resolutions to all guest concerns: live, by phone and email.
• Work with Shipping and Receiving to manage inventory and the flow of goods.
• Conduct regular inventories, manage controls and ensure achievement of food & beverage cost margins established in budget.
• Maintain information on menus, prices, food and drink recipes, etc.
• Ensure accuracy and completion of all required reporting.
• Review and develop Guest history records to enhance personalized service for repeat Guests.
• Ensure control of all hard keys and electronic keys required to operate the department.
• Monitor cash handling, credit card totals and deposit slips to ensure accuracy of collections.
• Inspect product levels and storage areas to determine if enough supply is on hand.
• Work with other departments to accomplish tasks, as needed.
• Perform duties in accordance with company standards, policies and guidelines, and in compliance with all required legislation, and ensure all is followed by team members.
• Perform additional duties as requested by the Manager of Food & Beverage.
• Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

• Any combination of education, training or experience equivalent to a Bachelor’s Degree.
• Minimum 2 years managing food & beverage and hospitality industry experience required.
• Deep understanding of Guest services.
• Computer skills (Microsoft office).

SKILLS

• Ability to create an enjoyable work environment, mentoring skills, multi-tasked, strong motivational skills.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Use logic to define problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.