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Role:
The Patient Access Representative provides excellent customer service while greeting and assisting patients, families and guests entering the Health Center by registering new and existing patients; verifying scheduled appointments, insurance information and scheduling follow up appointments. The Patient Access Representative effectively identifies and assesses patient needs and takes appropriate action to ensure that patient needs are met.
Job Duties:
• Accurately and efficiently collects and records patient information, registers new patients including walk-ins.
• Ensures that all demographics and insurance information is accurate and current and data enters pertinent demographic patient data and account information.
• Verifies insurance information and documents payer on patient encounters to ensure accurate claim submission, collects co-pays and/or payment on account in accordance with HHSI policy.
• Promptly and courteously answers the telephone and disseminates calls to appropriate staff.
• Educates patients on payment options, including discussing health and dental insurance coverage, submits applications for Health Safety Net Presumptive Determination, completes applications for Sliding Fee Scale Discounts, and refers patients to the Certified Application Counselors.
• Assists with patient appointments and rescheduling by patient and/or provider request.
• Performs related administrative duties (i.e. sorting mail, bump list, etc.)
• Refers patients as appropriate to Managed Care Coordinator.
• Ensures accuracy of PCP and/or obtains referral and obtains Motor Vehicle and Workers Compensation Insurances as appropriate.
Required/Preferred Education, Experience and Skills:
• High school diploma/GED.
• 1 or more years of experience in a community health center and/or a professional or business environment, 3 or more years preferred
• Excellent verbal and written communications skills
• Excellent customer service, organizational skills, problem solving and priority setting skills.
• Basic Math and reading comprehension skills
• Basic computer literacy, knowledge of Microsoft Office preferred including Word, Excel and Outlook; knowledge of EPIC Electronic Practice Management (EPM) highly desired
• Bilingual: English/Vietnamese highly desired• Familiarity with using Medical terminology preferred
• Related bilingual skills as dictated by Health Center business need can be a substituted for up to 6 months of experience in a community health center and/or a professional business environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Full Time
Ancillary Healthcare
$36k-45k (estimate)
01/29/2023
05/12/2024
hhsi.us
PLYMOUTH, MA
200 - 500
1985
Private
DANIEL DRISCOLL
$10M - $50M
Ancillary Healthcare
The job skills required for Patient Access Representative include Customer Service, Scheduling, Written Communication, Problem Solving, Microsoft Office, Managed Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Access Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Access Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Access Representative positions, which can be used as a reference in future career path planning. As a Patient Access Representative, it can be promoted into senior positions as a Patient Referral Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Representative. You can explore the career advancement for a Patient Access Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Access Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Access Representative job description and responsibilities
Patient access representatives perform a variety of tasks that support patient's arrival and discharge from medical facilities.
02/20/2022: Elkhart, IN
Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.
01/10/2022: Tulsa, OK
Patient access representatives may pursue professional certification to showcase their skills and expertise, such as the Certified Patient Care Technician (CPCT) credential.
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Educating patients and their caregivers on hospital policies, admission and discharge procedures, visitation schedules and clinical protocols.
01/29/2022: Cincinnati, OH
Good people skills are helpful for a patient access representative, to communicate with patients and members of their care teams.
01/08/2022: Vincennes, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Access Representative jobs
Seek Out Hospitality Skills Training Opportunities.
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Ensure Clarity of Expectations.
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Listen, understand and take action.
01/24/2022: Longview, TX
Communicate as efficiently as possible.
01/24/2022: Killeen, TX
Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.
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Step 3: View the best colleges and universities for Patient Access Representative.