Description

PRIMARY FUNCTION:

The Patient Services Representative II performs various reception, appointment booking, secretarial and/or clerical tasks while functioning as support staff to the Eye and Dental Care Departments.

DUTIES:
• Register patients, collecting and entering accurate demographic information and obtaining and assigning appropriate insurance coverage(s) based on visit type.
• Accurately schedule appointments in the patient’s Electronic Medical Record (EMR).
• Collect payments from patients. These may include outstanding balances, copayments or coinsurance.
• Answer telephone, schedule appointments and greet patients.
• Observe waiting area to ensure all patients have needs addressed and are informed of any delays
• Assist patient with the completion or various forms including Medical History, SDOH forms and surveys
• Monitor and work applicable patient lists, in-baskets and work queues.
• Coordinate with other health center departments when needed to ensure patient needs are met.
• Obtain and reach out to referrals when necessary.
• Call patients and remind them of their appointment.
• Scan and archive appropriate patient information in patient charts
• Translate for or take messages for providers as needed. 
• Monitor medical prior authorizations, sending documentation for approvals as required. 
• Follow all health center policies and procedures including patient confidentiality/HIPPA
• Perform other duties as required by the position or as assigned by supervisor.

This job description is not designed to cover or contain a comprehensive listing of all the activities, duties and/or responsibilities that are required of this position. Duties and responsibilities are subject to change due to business needs at any time with or without previous notice.

Qualifications

QUALIFICATIONS:
• High School Diploma or its equivalency (GED Certificate). 
• Excellent communication skills and sensitivity to patients’ needs. 
• Ability to work effectively within a team.
• Proficiency in data entry, typing and exceptional customer service skills is required. 
• Ability to work in a fast-paced environment, prioritize tasks in an organized manner.
• Knowledge of Microsoft Office suite as well as is willingness to learn other computer programs.
• Bi-Lingual language skills in English and Cape Verdean Creole/Portuguese or Spanish strictly required