Position: Operations Director

Reports to: Chief Operating Officer

Pay Status: Exempt 

Location: Nashua, NH 

Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed Operations Director to help further our mission.

The Job: 

Under the direction of the Chief Operating Officer (COO), the Operations Director is responsible for overseeing effective operating procedures across the organization, with the intent to maximize operational efficiencies while maintaining an engaged and productive workforce. Working closely with the COO, this role will assist with the day-to-day operations of the company, manage assigned projects, big and small, and represent the COO in their absence. Additionally, the Operations Director will be responsible for Facilities and Environmental Services, providing administrative support to the Federally Qualified Health Center (FQHC), and for establishing and maintaining the Office of Project Management and Work Process Improvement.

Duties & Responsibilities

Operations

• Manage or provide oversight to strategic projects and key organizational initiatives as assigned and based on organizational priorities
• Develop and coordinate annual work plans and project plans to implement operating goals, objectives, and tactics, and establish systems to monitor and report progress
• Assist with capital projects, ensuring that costs, timing, and contract requirements are met
• Ensure the development and compliance of standard operating policies, procedures, and workflows

Data & Financial Analysis (Operational Efficiencies)

• Develop and monitor budgets in conjunction with the COO
• Work with COO and Program Managers to assess program performance and, identify and address causes of significant budget variances in areas of responsibility
• Analyze current operational processes and performance, recommending solutions for improvement where necessary
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks

Project Management and Work Process Improvement

• Work with the COO in establishing, maintaining, and overseeing the organization’s project management and work process improvement programs
• Provide leadership and oversight of organization projects and work process improvement initiatives, including the planning, implementation, and tracking of specific projects
• Utilize project management and six sigma methodologies, and develop and maintain comprehensive project documentation as necessary
• Analyze and recommend areas in planning, promoting and conducting organization-wide performance improvement activities.

Government Affairs and Grant Support

• Stay apprised and update the COO of HRSA/FQHC regulatory changes and new funding opportunities
• Develop and maintain expertise regarding all applicable federal regulations, compliance manuals, guidelines, Policy Information Notices (PINs), and Program Assistance Letters (PALs)
• Maintain the organization’s FQHC Scope of Project and ensure that Forms 5A, 5B, and 5C accurately reflect the services provided by the health center.
• Manage and maintain the organization’s FQHC status by proactively monitoring effectiveness against the 21 program requirements and implementing necessary changes
• Lead an interdisciplinary team through the annual UDS report submission
• Collaborate with interdisciplinary team to prepare for triennial Organizational Site Visit (OSV), including preparation of supporting documentation to demonstrate compliance with all program requirements.
• Provide direct written contributions as needed to grant applications and progress reports

Facilities and Environmental Services

• Responsible for the overall operations of Harbor Care facilities, including the physical safety and upkeep of all residences and affiliates and coordinates appropriate corrective actions as needed
• Ensures compliance with all facility and HUD regulations and participates in onsite inspections
• Maintains a capital development plan on all properties
• Serves as primary landlord contact to leased business space tenants
• Meets with architects, contractors, to plan or design construction activities (ex: heating/cooling system).

Other

• Develops and maintains an organizational safety and security program
• Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
• Insures that all activities and operations are performed in compliance with local, state, and federal regulations and laws governing business operations.
• Represents the organization in appropriate internal and external forums, meetings and coalitions.
• Responsible for maintaining confidentiality of all patient, client, proprietary, and protected information.
• Other specific duties as assigned