Are you someone who can bring excellent customer service and has a burning desire for technology? Are you the person that is seeking a dynamic career in Information Technology with an evolving company that has been in business over 150 years?

We are seeking a Support Desk Technician to join our team. The Support Desk Technician provides professional technical support for issues involving end-user devices, accounts and connectivity (data and voice). The Support Desk Technician documents, troubleshoots and resolves of all level 1 and level 2 support request and ticket operations while referring level 3 support issues onto other IT team members.

Job duties include:

• Completing level 1 and level 2 technical support operations for incoming tickets
• Administering all end-user equipment operations including inventory management, configuration, deployment and support (PCs, Printers, Desk Phones and Phone System, Cell Phones, and A/V equipment), software and software license administration
• Administering account operations including creation, configuration and audit of network and system-specific accounts
• Administering support request operations including creating, categorizing, prioritizing, documenting, distributing, and processing support tickets
• Performing project-based tasks associated with developing new processes and procedures to support business requirements
• Performing end-user training for general device, network, business systems and PC software
• Supporting the HarbisonWalker Business System (HBS) including 5S by identifying and implementing opportunities for continuous process improvement as metrics warrant

Qualifications

• A.S. degree in Computer Science, Information Systems, Software Engineering, or related field
• Requires in-depth knowledge of MS Office products
• Requires in-depth knowledge of computer hardware and peripheral devices, imaging techniques, desktop and server operating systems, and demonstrated ability using a ticketing system
• Requires in-depth knowledge of Microsoft Active Directory is required
• Requires strong analytical, interpersonal and communications skills and the ability to work effectively in a team environment
• The Support Desk Technician requires two (2) – four (4) years of experience in a technical support position within a mid to large size company, with hands on responsibilities for end-user device and account support utilizing specific support requests processes and ticketing systems.

Here at HWI, we have an exceptional benefit plan that includes medical, dental, vision, and a competitive 401K match. We are always interested in hearing from accomplished candidates who share a strong interest in our financial endeavors. Apply today!Every day around the world, HarbisonWalker International's people and products stand up to the challenges and pressures of every job. And for more than 150 years, companies have relied on our world-class products that continue to set the gold standard for the refractory industry.

And while the people and products of HWI are as rock solid as ever, we’re moving forward with a whole new level of intensity. Today we’re forging stronger relationships, better manufacturing processes, and higher safety standards.

HarbisonWalker International Background

With more than 150 years of industry leadership, HarbisonWalker International (HWI) is the largest supplier of refractory products and services in North America. Headquartered in Pittsburgh, Pennsylvania, the company’s international network spans North America, Europe, and Asia, with many manufacturing plants, strategically placed global sourcing centers, and technology facilities in both the United States and China. Serving virtually every major industry that requires refractory solutions to enhance production and protect assets, HWI is consistently recognized for its talented experts, industry firsts, and intensely driven excellence.

Are you looking for a career with opportunities to create, build, and participate in the evolution of an industry that’s vital to American and global manufacturing? A career with a company whose leadership is committed to business success and making HWI a great place to work? A career that is both challenging and rewarding? A career with professional and personal growth, work-life balance, and the chance to work with exceptional coworkers? Think HWI.

ABOUT US

HarbisonWalker International Background

HWI is the largest supplier of refractory products and services in the United States. It counts 19 manufacturing sites, 22 distribution centers and the largest refractory industry research facility in North America. Serving virtually every major industry that requires refractory solutions to enhance production and protect assets, HWI is consistently recognized for its talented experts, industry firsts, and intensely driven excellence.

It is part of Calderys and is the brand for the Americas region of the Group. Joining HWI means joining an international organization with a history that spans more than 150 years, a Group present in 30 countries with a strong and ambitious purpose.

Are you looking for a career with opportunities to create, build, and participate in the evolution of an industry that’s vital to American and global manufacturing? A career with a company whose leadership is committed to business success and making HWI a great place to work? A career that is both challenging and rewarding? A career with professional and personal growth, work-life balance, and the chance to work with exceptional coworkers? Think HWI.

Purpose: We are the vital partner of all high temperature industries. We support them building a better world through sustainable solutions.

Values: We are Tenacious, Accountable, Multicultural, and Authentic

As an equal opportunity employer, and as demonstrated by our values, we are committed to a diverse workforce

As an Equal Opportunity Employer, we are committed to a diverse workforce.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• Technical support: 2 years (Required)
• Active Directory: 3 years (Required)

Work Location: Hybrid remote in Township of Moon, PA