Job Title: Sales Associate
Reports to: General Manager
Department: Retail
Supervises (# of employees): 0

Exempt/Non-exempt: Non-Exempt, Full Time Employment

Position Overview

Sales Associates are responsible for giving life to the mission, vision, and values of our company. Associates must thrive in a fast paced and ever-changing industry and working environment, while maintaining an eye for excellence and delivering exceptional customer service. This position requires a high level of organization, reliability, and high level of attention to detail. Associates are expected to illustrate their expertise in areas of professionalism, integrity, teamwork, and respect. Primarily, you will be providing quality customer service to all patients and customers by listening to and understanding their medical and recreational needs.

Essential Job Functions

• Comply with HIPAA laws and Cannabis Control Commission regulations as they relate to the cannabis industry.

• Must act with honesty and knowledge to promote culture, values and mission of the company.

• Maintain regular and consistent attendance and punctuality as well as following a dress code and attire policies.

• Ensure all operational policies and procedures are known and followed, including those for cash handling and safety and security.

• Work and thrive in high-paced high-volume competitive sales environment.

• Full understanding of all digital platforms in retail dispensary.

• Maintain a tidy, safe and professional work environment.

• Assist both adult use customers and medical cannabis patients

• Understand and explain testing results, strains, cannabinoids and their different effects.

• Work a flexible schedule based on needs of the company.

• Ensure each customer or patient is provided excellent customer service that exceeds expectations and inspires confidence

• Creatively deal with problems and resolve them in a professional matter.

• Team-player mentality.

Requirements

• Must be at least 21 years of age
• Strong attention to detail
• Superior customer service skills and phone etiquette
• High-volume retail environment experience
• Attention to detail with the ability to multitask
• Excellent communication skills
• Must have the ability to lift 50lbs. push or pull 100lbs. with assistance and stand for long periods of time
• Strong software and computer skills
• Passion for cannabis
• Must be able to pass any required background checks

NOTE: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: No more than 29 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Please describe in 1-2 sentences: How is your previous experience relevant to this role? Why are you a good fit for this job?
• If you were referred to Happy Valley, by an existing employee, please provide that employees' name.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Retail sales: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person