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Human Resources maintains and helps prepare job descriptions for each classified job title. Lead Customer Service Specialist is a highly motivated professional responsible for leading a busy customer service staff. A positive attitude, ability to multi-task and a desire to care for the under-served is a must.
ESSENTIAL RESPONSIBILITES
To work autonomously and in collaboration with the Site Supervisor, RNs, providers, and management staff to ensure patients are properly roomed. The Lead Customer Service Specialist should be professional and can manage multitasking. Determining the priority of patients.
DUTIES
All employees must protect our organization’s legality. They should comply with all HIPAA, OHSA and OIG standards.
SUPERVISORY RESPONSIBLITIES
Received: The Lead Customer Service Specialist will report directly to the Site Supervisor; but will work collaboratively with the Customer Service Specialist and upper managerial staff with requests for support.
Given: The Customer Service Specialist will not directly supervise any other positions.
EDUCATION
EXPERIENCE/SKILLS
Preferred: EMR experience preferred. Bi-lingual in Spanish is a benefit to the patient population.
EQUIPMENT
Most positions at HAPPI Health require use of personal computer, keyboard, and other standard office equipment, including but not limited to multi-line telephone, printer/copier, electronic fax, and cell phone applications related to the EHR system, as well as payment terminals.
WORKING CONDITIONS/ PHYSICAL DEMANDS
Usual: Typical admirative environment.
Special: Additionally, it requires some exposure to communicable diseases, bodily fluids, and other conditions common to a clinic environment.
Special: May participate in community events and be required to lift more than 30 lbs. for setting up and tearing down of events.
Hearing: Adequate to perform job duties in person and over the telephone/able to use multi-line phone system and respond to verbal questions.
Vision: Visual acuity adequate to perform job duties, including reading information from written and printed sources, as well as computer screens.
Other: Requires frequent lifting and carrying items weighing up to 30 lbs. unassisted, including assisting patients when required. Adequate physical ability to include sufficient manual dexterity to perform requisite health care service, including putting supplies away and accepting deliveries. Requires frequent sitting, reaching, repetitive hand movements, typing standing for up to 4 hours without a break, walking, squatting, sitting, with some heavy lifting, pushing, and pulling exerted regularly throughout a regular work shift.
Job Type: Full-time
Pay: $16.00 - $25.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
Ancillary Healthcare
$41k-53k (estimate)
03/27/2024
03/28/2024
happiinc.com
HUNTSVILLE, AL
25 - 50
2017
RAYMOND C ANDREWS III
<$5M
Ancillary Healthcare
The job skills required for Lead Customer Service Specialist include Customer Service, Life Insurance, Scheduling, Microsoft Office, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Lead Customer Service Specialist, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Customer Service Specialist. You can explore the career advancement for a Lead Customer Service Specialist below and select your interested title to get hiring information.