Essential Functions:

• Steer customers to our Digital Solutions for quoting, purchasing add-on’s, those operational questions which can be found on Navigator – Reactive
• Providing rate feedback to TM’s (via the feedback app) to align guidelines to the market (where feasible)
• Sales Calls for lead generation (using data) for customers to contact whom have cargo on ship systems of need to steer toward our digital solutions (QQ, QQ Spot) to increase share of wallet
• Aligning with the Digital Team to help support Digital Coffee’s for the Core account base as occasional presenters –
  • Will rotate team members to support as presenters for the Digital Coffee’s
• Tactical training for instant quoting however will be done by them

• Steering operational concerns (which cannot be solved by Navigator) to the QSC
  • Providing the customer with the way to contact the necessary team
  • Looping in the ops group email where needed.
• Ensuring all emails are responded to within 24 hours.
• Engaging with local BD (in control of the customers territory) for those opportunities which present themselves worthy of potential negotiation X teus, OOG (fielded to OOG Team)
• New Customer Registration

Job Specification (knowledge, skills and abilities normally required for competent performance in the job):

• Understands most shipping terms. Is willing to clarify shipping terms unique to a location. Understands routings, schedules and general practices of various countries, carriers, ports, and terminals.

• Uses word processing software efficiently and effectively. Uses spreadsheet software as a tool for tracking work. Uses other software appropriate to work demands and effectively applies other components of MSOffice required by the job.

• Listens to and understands customer (both internal and external); anticipates customer needs; gives high priority to customer satisfaction. Continually searches for ways to improve customer service; seeks feedback from customers; impresses customers with exceptional service or work. Demonstrates knowledge of the customer' business.