Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

We are seeking a Desktop Systems Specialist II, you will have the ability to utilize your exceptional customer service skills and keen interest in IT to configure, troubleshoot, repair or resolve issues related to hardware, software, business applications and networking in our Windows environment. In this fast-paced role, providing excellent service and being able to prioritize and manage competing priorities in a timely manner will be the keys to your success! Our goal is to resolve problems in a timely manner or escalate on behalf of our customers to the appropriate technical team member. You will provide incident, task, and project status updates to management and end-users allowing us to support and maintain effective relationships with all those we serve. You will additionally have the opportunity to collaborate on the development, documentation, and implementation of processes and knowledge base articles relating to IT support.

Your Impact

• Troubleshoot, install, configure, repair, deploy and/or maintain workstations, phones, printers, wireless devices, and any network and communication equipment.
• Participate in the testing and evaluation of new hardware and software.
• Execute white glove onsite and remote user computer hardware, software and peripheral setups, installations, and configurations.

• Provide back up support for Service Desk and Systems Engineer.
• Maintain active directory and database updates.

• Contribute positively to our customer service, incident, and request service level agreements. This includes being able to shift focus to high priority escalations.
• Initiate escalation and facilitate resolution of technical issues with IT teams.
• Contribute and document support knowledge articles and/or business reference material.
• Serve as a subject matter expert for key business projects.
• Coordinate with more experienced technicians to troubleshoot and solve complex problems.
• Commit to individual goals by completing ongoing training and development.
• Perform responsibilities within established SOX, Security, and Asset management compliance criteria.
• Create a positive and professional work environment.

Minimum Qualifications

Minimum Qualifications:

• A high school diploma with at least 4 years’ hands on experience troubleshooting, configuring and installing hardware and software.
• Strong knowledge working with conference room audio visual.
• Ability to critically evaluate, troubleshoot, and document issues.
• Must be able to travel out-of-state on occasion for special projects.
• Strong time management skills with the ability to work autonomously.
• Ability to lift up to 50 lbs.

Preferred Qualifications:

• Experience working with analog lines, VOIP, 0365, desk phone and mobile device hardware.
• Knowledge using mobile device platforms, such as InTune, MobileIron, Apple Business Manager, and Knox.
• Imaging and deployment experience using SCCM.
• A Certified

Additional Success Factors

The ideal candidate will also demonstrate: 

• Excellent communication skills. 
• Conflict management and resolution experience.
• Self-motivated that can work both independently as well as part of a team.
• "Self-Starter"
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

Employees working at least 20 hours per week are eligible for the following benefits:

• Competitive Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• 8 Paid Holidays per Year
• Paid Vacation Time Off
• Paid Sick Time Off
• 8 hours of paid time to volunteer in your community
• Floating Holiday
• Life Insurance
• Medical Flex Spend Account
• Dependent Care Flex Spend Account
• Free employee assistance program
• 401(k)
• Full-time employees are also eligible for short-term and long-term disability insurance

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.