67 Field Service Engineer Jobs in Milwaukee, WI
Handicare USA, Inc. is Hiring a Field Service Engineer Near Milwaukee, WI
- Field based technical and installation training (60%)
- Provide dealer support through on-site service
- Provide onsite support of Handicare institution customers
- Provide telephonic support to dealers and Handicare staff
- Conduct dealer training sessions as Handicare Regional Sales Offices
- Provide webinars and online support for dealers
- Training of internal associates on use of product and problem resolution
- Support sales in on-boarding new dealers, specifically with Technical matters related to products (Partners Portal) and the PhotoSurvey system
- Assist and provide problem solving solutions to dealers over the phone
- Record call transactions and problem histories (CRM)
- Follow up and make scheduled call backs to clients
- Interact with clients to provide and process information in response to inquiries, concerns, products and services
- Support all product lines - ceiling lifts, floor lifts, stair lifts, Photosurvey, etc.
- Provide assistance for first time installs for dealers
- Work with R&D to contribute to internal knowledge of product issues and possible long-term fixes
- Additional responsibilities as requested or required by management
- This position has no supervisory responsibilities.
- Knowledge of Handicare and the Stair lift and/or Patient Handling products
- Proven field service experience
- Excellent communication and problem-solving skills
- Must be able to orally present material to large groups
- Read blueprints and architectural drawings
- Ability to troubleshoot, test, repair and service technical and/or electrical equipment
- Maintain and manage company assets in a responsible manner
- Determines appropriate action required and solid problem-solving skills
- Ability to work flexible hours and to adapt to changing working schedules as required
- Able to read and interpret written information
- Able to deal with frequent change, delays, or unexpected events
- Is consistently at work and on time
- Follows instructions, responds to management direction
- Takes responsibility for own actions
- Observes safety and security procedures
- Incorporates a process improvement mentality
- Reports potentially unsafe conditions
- Uses equipment and materials properly
- Ability to handle clients professionally during all interfaces
- Good analytical skills to provide swift diagnoses of problem
- Must excel in fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
- Ability to function in a self-directed environment
- Innovative thinker who is positive, proactive, and readily embraces change
- Ability to read and comprehend instruction, correspondence and memos. Ability to write correspondence. Can effectively present information in one on one, small group and large group situations to customers, clients and other employees of the organization.
- High School Diploma or general education degree (GED); and 3 to 5 years of related experience and or training; preferably in building construction, mechanical, and/or electrical methods.
- Valid U.S. Driver’s License. Acceptable driving record.
- Proficiency in Windows applications, Microsoft Word, Excel, PowerPoint and Outlook is required. Proficiency in ERP software, preferably in Microsoft Dynamics (AX12).
- The employee may frequently stand, walk, climb, stoop, kneel or crouch during shift. Employee will be required to regularly use hands to finger, handle, feel and reach with hands and arms. Employee must be able to regularly lift, push, pull and or move up to 50 lbs.
- This position may work in an environment with loud noise levels. This position may frequently work near moving parts, be exposed to vibration and be exposed to airborne particles & dust.
- This position may travel up to 75% of the time
Job Summary
Full Time
$65k-81k (estimate)
11/03/2023
05/17/2024
The job skills required for Field Service Engineer include Field Service, Installation, Preventative Maintenance, Problem Solving, Products and Services, Technical Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Engineer positions, which can be used as a reference in future career path planning. As a Field Service Engineer, it can be promoted into senior positions as a Field Service Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Engineer. You can explore the career advancement for a Field Service Engineer below and select your interested title to get hiring information.
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