Hand & Stone Massage and Facial Spa, a 500 unit franchise system in the Massage and Facial business is currently seeking an energetic, reliable Spa Manager. As the Spa Manager you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction.

We are looking for a dynamic leader to motivate staff and provide hands-on leadership of this business. He or she must understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication and cooperation.

This position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets with an eye for effective marketing strategies and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Please come join us, if you are a /an

- Individual with excellent interpersonal skills

- Genius in Sales and Marketing that can grow the business to maximize revenue and profits

- Excellent in Membership sales

- Dynamic leader that can manage a diverse staff

- Great communicator that can connect well with staff and other stakeholders/partners

- Excellent organizer to keep the spa running effectively and meet business objectives

- Empathetic individual that puts self in someone else's shoes

- Expert in Spa management with relevant experience. Previous Hand and Stone Management experience is desirable.

Job responsibilities:

- Create marketing strategies aimed at maximizing revenue and profits.

- Perform data analysis that drives business decisions and success.

- Analyze sales numbers in comparison to the marketing budget to manage profitability

- Use sound judgment, work independently, with minimal supervision.

- Plan and direct to meet the daily needs of the operation.

- Track staff schedules efficiently to optimize capacity, revenue and profits.

- Maintain the utmost cleanliness and soothing ambience of the premises

- Efficiently manage/ coordinate laundry duties as necessary among providers and front desk to ensure smooth functioning of the spa

- Manage inventory effectively

- Monitor the budget to ensure efficient operation keeping expenditures stay within budget

- Ensure high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.

- Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

- Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.

- Motivates and empowers the team to achieve high standards.

What’s in it for you?

- Total ownership and a great opportunity to be creative to make the new store profitable in the shortest time possible!

- Growth potential

- Competitive compensation plus commission and bonuses

- Employee discounts

Are you still interested? Please apply

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend

Experience:

• Customer service: 2 years (Required)

Work Location: In person