Job Overview:
We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and will play a crucial role in providing exceptional customer service. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.

Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Assist guests with check-in and check-out procedures
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process reservations and cancellations accurately
- Maintain accurate records of guest interactions and transactions
- Operate phone systems to handle incoming calls and transfer them to the appropriate department or guest room
- Ensure the front desk area is clean, organized, and well-presented at all times
- Collaborate with other hotel staff to ensure a seamless guest experience

Experience:
- Previous experience in guest services or a similar role is preferred
- Excellent communication skills, both verbal and written
- Strong phone etiquette and customer service skills
- Familiarity with front desk operations in a hotel setting is a plus
- Knowledge of hotel management software is an advantage
- A degree or diploma in hospitality or hospitality management is beneficial

Join our team of dedicated professionals who are committed to providing exceptional service to our guests. We offer competitive pay rates, opportunities for career growth, and a positive work environment. If you are passionate about hospitality and enjoy creating memorable experiences for guests, apply now!

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Morning shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Bemidji, MN 56601: Relocate before starting work (Required)

Work Location: In person