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Job Description Summary
The Front Office Manager (FOM) will be responsible for ensuring that all functions of the Front Desk are completed accurately and efficiently, including management of Front Desk staff. FOM will assist in the supervision of all related operations of the hotel.
Duties
1. Oversee all activities and operations of the Front Desk; ensure excellent guest satisfaction, accurate financial collection and reporting, efficient organization of duties and staff, and implementation of all hotel rules and policies.
2. Monitor the tasks of Front Desk personnel (usually 4-6 people), set goals/develop plans to improve their service; create staffing schedules and delegate extra assignments to each staffer to maximize efficiency.
3. Assist GM with delegation of front desk tasks.
4. Ensure clean and welcoming hotel rooms and environment for guests.
Skills & Knowledge Required
1. Must be gracious, organized, patient, motivated, confident, flexible and hardworking multi-tasker.
2. Experience with property management system.
3. Excellent computer skills.
4. Ability to communicate well in writing and orally, to lead a small team, to analyze and problem- solve, to provide excellent customer service.
5. Able to work well under pressure, even with minimal supervision. 6. Ability to assist Front Desk staff in how to handle guest complaints or delicate situations in a professional and diplomatic manner.
Working Conditions
1. Full time position, 5 days a week, 40 hours. Requires ability to work different time shifts.
2. Available to work weekdays, weekends and holidays.
3. At times, must be available after hours by phone/text to assist Front Desk staff with questions or problems.
3. Must wear professional attire at all times.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Schedule:
Work setting:
Work Location: In person
Full Time
Accommodations
$43k-61k (estimate)
03/21/2024
03/29/2024
hamptonsouthpark.com
CHARLOTTE, NC
25 - 50
Private
GREG PANOS
$10M - $50M
Accommodations
The job skills required for Front Office Manager include Front Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
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Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
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Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
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The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
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Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
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New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
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Someone who wants to become a front office manager will need both office and people skills.
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Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
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Someone who wants to become a front office manager will need both office and people skills.
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Step 3: View the best colleges and universities for Front Office Manager.