About us

At the Hampton Inn & Suites in Folsom CA - We are agile, customer-centric and fast-paced.

Our work environment includes:

• Modern office setting
• Food provided
• Growth opportunities
• Safe work environment
• Flexible working hours

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel using the hotel's computer system
- Answer phone calls and provide information about hotel services, amenities, and local attractions
- Assist guests with their inquiries and resolve any issues or complaints they may have
- Handle cash and credit card transactions accurately and efficiently
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

Requirements:
- Previous experience in a hotel or hospitality setting is preferred
- Familiarity with phone systems and computer software used in the hospitality industry
- Excellent customer service skills with a friendly and professional demeanor
- Bilingual skills (if applicable) to assist non-English speaking guests
- Strong phone etiquette and communication skills
- Ability to handle difficult situations with patience and professionalism
- Attention to detail and ability to multitask in a fast-paced environment
- Knowledge of night audit procedures is a plus
- Degree or certification in hospitality management or hotel management is desirable, but not required

If you are looking for an opportunity to work in a dynamic and customer-focused environment, this position is perfect for you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Front desk: 2 years (Preferred)
• Hotel: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person