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Job Description
A Guest Service Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Greet, register, and assign rooms to guests; including issuing rooms keys, ensuring that all guests sign guest registration card and provide a credit card or other method of payment.
Answer, screen and forward telephone calls, take messages and schedule/change reservations.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Record guest comments/ complaints and refer guest to a manager as necessary. Contact housekeeping or maintenance staff when guests report problems.
Resolve guest issues quickly, efficiently, courteously and professionally. Keep records of room availability and guests' accounts.
Post charges, such as those for rooms, food, beverages by using computer software program. Maintain room key control and supervise guest access to safe deposit boxes.
Verify banks and deposits each shift and follow all cash-handling and credit policies. Responsible for the order and cleanliness of the front desk and adjacent work areas. Complete front desk communication log daily.
Primary Functions:
Properly and accurately conduct the front office functions in a timely manner and transmit the information to the General Manager.
Ensure the hotel meets and exceeds standards for guest's and visitors alike.
In case of an emergency, strictly follow the hotel safety and security training and protocol.
Specific Responsibilities Proficiency the property management systems a PLUS - if not familiar, training will proceed.
Have a good understanding of all of hotel operating procedures. Comply with all existing and new front office policies and procedures.
Utilize the front office communication log, read and initial the front office log on shift start and make appropriate entries at end of shift. Observe the company appearance and dress code/uniform policy. Process, as assigned, cancellations and modifications to reservations.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Have complete knowledge of room types and offered rate plans.
Fully understand company policy on guaranteed reservations and no-shows. Excellent communication, phone and hospitality skills are a must.
Qualifications and Skills
Experience: Previous hotel and hospitality experience preferred. However, we will train the right person from related fields - customer services, etc.
This Job Is Ideal for Someone Who Is:
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
Schedule:
Work setting:
Experience:
Ability to Commute:
Work Location: In person
Full Time
Accommodations
$29k-39k (estimate)
05/20/2024
09/15/2024
hamptoninnkitchener.com
RED DEER COUNTY, ALBERTA
25 - 50
1989
BARRY LEWIS
$5M - $10M
Accommodations
The job skills required for Guest Service Agent include Customer Service, Guest Service, Front Office, Housekeeping, Credit Card, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.