Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Handle guest requests, such as room changes or additional amenities
- Process guest payments and maintain accurate records
- Assist with night audit duties, including reconciling daily transactions and preparing reports
- Maintain a clean and organized front desk area
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with guest check-out procedures
- Provide information about hotel services, amenities, and local attractions

Requirements:
- Previous experience in hospitality management, front desk, or guest services preferred
- Knowledge of night audit procedures is a plus
- Excellent phone etiquette and familiarity with phone systems
- Strong customer service skills with the ability to handle difficult situations professionally
- Bilingual skills (if applicable) to assist non-English speaking guests
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in handling financial transactions
- Strong communication skills, both verbal and written

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

If you are looking for an exciting opportunity to work in the hospitality industry and provide exceptional guest experiences, we invite you to apply for the position of Front Desk Clerk/Night Auditor. We offer competitive pay, a positive work environment, and opportunities for career growth. Apply now to join our team!

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 25 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Night shift

Work setting:

• In-person

Work Location: In person