• Provides support to the Housekeeping Manager in all areas of Housekeeping operation, such as staff training, coaching, and also enforces to the hotel's standard operating procedures.
• Ensure all meeting room functions are properly setup according to the requests indicated on the all in one sheet.
• Ensures guest rooms are properly secured and that proper key control procedures are adhered to by the housekeeping staff.
• Advises MOD, desk clerk, & admitting personnel of rooms ready for occupancy.
• Must be able think out the box to meet or exceed guest expectations.
• Exudes a professional and positive attitude at all times especially in front of guests.
• Print all housekeeping related reports and traces from PMS.
• Assists in controlling expenses by the housekeeping department.
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
• Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public areas.
• Co-ordinate with vendors: Pest control, Equipment vendors and other outsource services.
• Attend to any guest complaints and take service recovery measures if required.
• Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
• Assist in labor and attendance SOP policies.

Required Skills:

• Ability to clean rooms as needed.
• Provide support to laundry and public spaces attendants as needed.
• Ability to gain knowledge of applicable franchise standards and procedures.
• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.
• Ability to read and comprehend manuals.
• Ability to positively communicate with guests and co-workers.
• Ability to work within scheduling guidelines.
• Ability to work with minimal or no supervision.
• Ability to follow schedule and ability to perform physical labor
• Ability to read and understand chemical labels, and Safety Data Sheets, Instructions
• Must have prior Hotel and/or relevant supervisory experience.
• Must have good computer skills and be confident navigating the PMS system
• Ability to work with people from different backgrounds and experience levels.
• Follow assigned daily, weekly and monthly checklist.

"Please note: Scheduling is based off of hotel business. Hours worked are directly affected by Hotel occupancy."

Job Type: Full-time

Pay: $16.50 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Morning shift
• No nights
• Rotating shift

Experience:

• Hotel: 1 year (Required)
• Hotel Management: 1 year (Required)

Work Location: In person